Diabetes Booking Clerk

at  Maidstone and Tunbridge Wells NHS Trust

The Nursing Allied Health Administration Unit is looking for someone to work within their Diabetes admin Team to deal with booking of outpatient appointments and cancellation/installation of clinics. Provide reception cover as necessary.
This is an exciting opportunity to work in this varied role. You will have excellent communication skills especially working with the general public, as well as being dedicated to providing an efficient and effective service. You will be working closely with members of the Diabetes team in order to ensure patients are seen in a timely manner.
You will be IT literate, able to meet deadlines and also have an attention to detail. Knowledge of PAS would be highly desirable but this is not essential, as training will be provided. You must be methodical and organised in your approach and thrive on the opportunity to make a genuine difference.

If you think you have the necessary skills and experience and would like to join our Team, this could be a suitable position for you. Please contact anna.powell@nhs.net

• In conjunction with the administration teams ensure that all patients for the specialty are added to the relevant waiting list working within the specified timescales and guidelines.
• To assist the Senior Booking Clerk in the management of the waiting list for a group of consultants using Patient Centre in accordance with Trust and Government policies.
• To assist the Senior Booking Clerks in monitoring the PTL (Patient Target List) on a daily basis to ensure that Government Access Targets are not breached.
• Booking and Coordinate clinics, ensuring all key hospital staff are aware of organisational arrangements and that the relevant health records are available at the time of the procedure.
• Ensure outpatient clinics are filled to capacity, whilst taking into consideration availability of clinical staff.
• To ensure that additional resources are booked as required by the individual patient e.g. interpretation services for all relevant appointments.
• Deal with non clinical queries from patients, their carers, general practitioners and members of administrative and clerical teams.
• To be responsible for the addition, removal and modification of patients to and from the waiting list
• Keep up to date with new technological enablers IT and all PAS developments as they affect both outpatient and inpatient services.

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey.
We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.
Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.
Looking for flexible working?
We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

JOINING US INCLUDES A COMPREHENSIVE BENEFITS PACKAGE:

At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
Membership in the NHS Pension Scheme , with a 20.6% employer contribution and life assurance benefits
Blue Light card eligibility
And more, additional benefits can be found in the benefits documents below
We’ve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.
All successful applicants will be required to complete our corporate trust induction once a start date had been agreed

Please refer the Job description for details