Diabetes Customer Support Specialist (Level 3)

at  Air Liquide

As a leader in Home Healthcare, Air Liquide takes care of 1,300,000 patients at home in 35 countries whose treatment for chronic diseases requires the use of medical equipment for respiratory assistance, infusion therapy and nutritional assistance.
Its multi-disciplinary teams (pharmacists, nurses, nutritionists) aim to improve patient’s autonomy, adherence to treatment, clinical outcomes and quality of life through cost-efficient offers combining added-value services and innovative technology.

• Ability to read and follow flow diagrams and technical user’s manuals.
• Ability to perform work using a CRM tool which requires navigating in an automated system
• Clear verbal and written communication skills to impart product information over the telephone and email to patients/health care support.
• Skilled at presenting technical information in a clear, concise manner to all levels within the department.
• Able to react to changing situations in a timely, calm, and confident manner.
• Ability to learn quickly in a fast-paced environment.
• Skilled at promoting team cooperation and a commitment to team success.
• Demonstrates experience successfully assisting, mentoring and training others.
• Demonstrates a strong ability to troubleshoot both in CGM and Pump calls. Preferably, also knowledgeable in the Software Support calls.
• Shows empathy and compassion when dealing with patients and can deescalate situations to a good outcome
• Answer email inquirie