Diagnostic Solutions Expert Specimen management

at  BD

JOB DESCRIPTION SUMMARY

The Diagnostic Solutions Expert will join the Integrated Diagnostic Solutions (IDS) division of BD and will be responsible for the delivery of Professional Services in support of commercial opportunities within the BENELUX. This will be primarily focused on laboratory users of the SPECIMEN MANAGEMENT SOLUTIONS portfolio, but not limited to.
This is a field-based role with significant levels of customer interaction. You will be responsible for the provision of ‘Professional Services’ to users of the SPECIMEN MANAGEMENT SOLUTIONS Portfolio. This will include Product Training, Implementation and Support, Targeted Upselling of focus products and deployment of Consulting Activities such as Preanalytical Quality Check (PAQC) and workflow mapping.
You will collaborate closely with IDS Account Managers to plan and coordinate targeted professional services for the SPECIMEN MANAGEMENT SOLUTIONS portfolio in line with IDS commercial objectives.

EDUCATION AND EXPERIENCE:

Required

• Educated to minimum a bachelor degree (or equivalent) in a life-sciences related discipline or relevant clinical experience
• Previous experience working in a technically focused role within the healthcare sector
• Understanding of quality metrics in clinical laboratories
• Experience providing training both face-to-face and virtually
• Fluency in Dutch and English

Preferable

• Good knowledge of French
• Sales experience, preferably in medical devices and diagnostics industries.
• Knowledge of LEAN working and change management. Demonstrate proven ability to identify and implement workflow improvements
• Ability to work effectively in multifunctional teams to achieve a common goal
• Cultural fit will be critical, with emphasis on the drive to succeed as well as strong interpersonal skills.
• Ability to build strong coalitions and influence key stakeholders (Sales Leaders and Account Managers in the region, members of the European CWS team, and cross-business unit Clinical teams), to leverage their strengths to drive growth, will also be the key to success
• Practicing / accredited Phlebotomist desirable

KNOWLEDGE AND SKILLS:

Demonstrates ability and experience commensurate with the delivery of role and responsibilities including:

• Cross functional team leadership skills (with the ability to develop and coach);
• High personal accountability; High degree of integrity;
• Courage to drive through change in a professional manner;
• Passion to “make a difference” to health;
• Excellent customer focus and service skills;
• Excellent planning and organizational skills;
• Proactive and the ability to take initiative with a ‘can do’ attitude;
• Excellent communication skills (written and verbal) with the ability to communicate at all levels;
• Excellent networking skills;
• High level of commercial awareness;
• Good analytical and decision making skills;
• Good problem solving skills;
• Ability to create detailed tactical and strategic plans;
• Good interpersonal skills with ability to influence others;
• Customer focused (internal and external);
• Flexible attitude and ability to handle changing priorities;
• Team member, willing to act on behalf of team;
• Mature and controlled reaction to pressure of work;
• Demonstrates maturity, resilience and the ability to stay calm under pressure;
• Strives for continuous improvement in self, others and in processes and procedures;
• Demonstrates exceptional levels of personal responsibility;
• Sincere energy and passion;
• Computer literacy with an excellent working knowledge of Microsoft Office Programs.

TRAVEL REQUIREMENTS:

• Travel within the BENELUX Territory is expected with some overnight stay, if necessary
• Travel in Europe to be expected in few instances
• Field work estimated as 80% of role (BENELUX)

• Cross functional team leadership skills (with the ability to develop and coach);
• High personal accountability; High degree of integrity;
• Courage to drive through change in a professional manner;
• Passion to “make a difference” to health;
• Excellent customer focus and service skills;
• Excellent planning and organizational skills;
• Proactive and the ability to take initiative with a ‘can do’ attitude;
• Excellent communication skills (written and verbal) with the ability to communicate at all levels;
• Excellent networking skills;
• High level of commercial awareness;
• Good analytical and decision making skills;
• Good problem solving skills;
• Ability to create detailed tactical and strategic plans;
• Good interpersonal skills with ability to influence others;
• Customer focused (internal and external);
• Flexible attitude and ability to handle changing priorities;
• Team member, willing to act on behalf of team;
• Mature and controlled reaction to pressure of work;
• Demonstrates maturity, resilience and the ability to stay calm under pressure;
• Strives for continuous improvement in self, others and in processes and procedures;
• Demonstrates exceptional levels of personal responsibility;
• Sincere energy and passion;
• Computer literacy with an excellent working knowledge of Microsoft Office Programs