Dialer Specialist

at  Sanlam

Who we are?
Sanlam Personal Loans (SPL) was established 23 years ago and is now part of a newly established Fintech business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture is that of agility and constant deployment, we believe in learning fast and learning forward. Our aim is to provide a work environment where knowledge workers can accelerate the development of their ideas and bring innovation to market; at the same time provide a compelling career and development proposition that will enable them to realize their dreams.

WHAT WILL YOU DO?

This role reports to Business Optimization Team Leader who which play a pivotal role in ensuring the smooth running of the business day to day by implementing effective Dialing strategies and Work Force Management. Further details below.

WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE?

Excellent communication skills, both written and verbal.
Comfortable with ambiguity in a fluid organization.
A natural skill to engage with people
A high level of attention to detail with excellent organizational skills.
Passionate and enthusiastic about excellence and attention to detail.
Managing projects with multiple stakeholders
Being aligned to business values, Care, Collaboration, Innovation and Integrity
Being a Team player to ensure excellent results from the department
Roles and Responsibilities
Building and maintenance of Dialer Campaigns
Effective Reporting on key Dialer metrics
Loading of Dialer Campaigns and tracking level of effectiveness
Automation of performance dashboards in collaboration with BI,
Implementing as well as recommending various Dialer strategies
Knowledge sharing and gaining across Dialer and Work Force Management
Knowledge and Skills
Strong knowledge of financial services.
Dialer Campaign Management
Understanding of Loans Acquisition and Collections
Stakeholder engagement
MS Office, particularly Excel (advanced user)