Diamond Manager

at  Chisholm Hunter

Locations: London, Bluewater
Salary: Up to £28,000+bonuses (Salary flexible with industry experience)
Chisholm Hunter is one of the UK’s multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is ‘A Cut Above’.
Our mission is to create lasting memories with our exceptional products and customer experience. We are looking for someone who is passionate for success, enthusiastic, and shares our values of: Teamwork, Innovation, Excellence, and Celebrating achievements!
Our mission is to create lasting memories with our exceptional products and customer experience. We are looking for someone who is passionate for success, enthusiastic, and shares our values which include Teamwork, Innovation, Excellence, and Celebrating achievements!

REQUIREMENTS:

Requirements:

• Proven experience in the jewellery industry.
• Qualifications in diamonds (JET 1 or equivalent)
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational abilities.
• Self-motivated, independent, and deadline-oriented.

• Collaborate with the Store Manager to drive diamond sales and consistently meet or exceed sales targets. Utilize your expertise to engage clients and provide personalised consultations.
• Prioritise active management of the diamond sales floor to maximise sales opportunities. Ensure diamond displays are well-maintained and clients are approached by the most appropriate team members
• Conduct regular documented coaching sessions with newer team members to develop their skills and knowledge of diamond sales.
• Foster a team-selling environment to meet the best needs of the clients and celebrate successes.
• Communicate store and individual performance metrics to the team in a timely manner. Act as a communication link between the store team and the Store Manager.
• Lead by example by adhering to Chisholm Hunter’s operational standards and policies.
• Assist the Store Manager in reviewing and analysing sales data to make informed proposals regarding stock and merchandising.
• Provide exceptional customer care to build long-lasting client relationships.
• Train and mentor staff to deliver excellent client experiences, maintaining and utilizing VIP lists in line with GDPR legislation.
• Ensure merchandise security by complying with and enforcing all security systems and measures.
• Support the execution of marketing campaigns within the stor