DIEZ | Executive - Customer Employees Relations

at  Emirati Human Resources Development Council

Tasks & Responsibilities:

• Ensure all contract services are managed whilst complying to the contract management plan.
• Coordinate the usage of primary data and information to keep in line with emerging trends.
• Ensures all companies within the Freehold are operating with a valid license.
• Handle company cancelations in coordination with the concerned departments
• Reserving names with DED system
• Ensures all contract services are managed whilst complying to the contract management plan.
• To set up a response plan, collect client concerns, and compile the most often mentioned issues.
• Maintain strong relationship with departments concerned with client to enable effective flow of information and resolution of issues.
• Assuring that DAFZ employees and companies/clients are updated on all necessary laws, regulations, and legal frameworks pertaining to the Department’s services.
• Conduct surveys in order to receive customer/client feedback to improve the services provided for them, improve retention, and create a better customer experience as well as help in making the right decisions.
• Launching Initiatives and joint initiatives with other freehold consumers to raise social and general awareness in the community.

QUALIFICATIONS

• A minimum of 3 years of relevant experience.
• English language required (advanced); Arabic language desired (working knowledge).
• Knowledge of UAE rules and regulations
• Knowledge and experience in handling various lease related agreements
• Planning, organizing, and negotiating skills

• Ensure all contract services are managed whilst complying to the contract management plan.
• Coordinate the usage of primary data and information to keep in line with emerging trends.
• Ensures all companies within the Freehold are operating with a valid license.
• Handle company cancelations in coordination with the concerned departments
• Reserving names with DED system
• Ensures all contract services are managed whilst complying to the contract management plan.
• To set up a response plan, collect client concerns, and compile the most often mentioned issues.
• Maintain strong relationship with departments concerned with client to enable effective flow of information and resolution of issues.
• Assuring that DAFZ employees and companies/clients are updated on all necessary laws, regulations, and legal frameworks pertaining to the Department’s services.
• Conduct surveys in order to receive customer/client feedback to improve the services provided for them, improve retention, and create a better customer experience as well as help in making the right decisions.
• Launching Initiatives and joint initiatives with other freehold consumers to raise social and general awareness in the community