DIEZ | Senior Executive - Business Account Management

at  Emirati Human Resources Development Council

Tasks & Responsibilities

Operations

• Support in the management of the day-to-day operations of all assigned accounts within DCC and facilitating delivery of work processes to achieve high performance standards.
• Maintain and grow existing accounts within DCC portfolio
• Assist the Team Leader to ensure that all work is carried out efficiently

• Drive quick resolution of issues for all incoming client requests

  Strategy & Planning

• Contribute to the development of annual business account plans; contribute with developing business cases for key activities/ projects and with estimating the financial and human resources required to deliver performance targets

• Plan workload and process flow for new accounts together with your line manager

  Sales & Opportunity creation

• Use personal expertise to identify upsell opportunities within your client portfolio. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for special consideration that gain the customer’s agreement.

• Contribute to Business Account Plans which show the opportunities within your assigned accounts

  Customer Relationship Development

• Builds strong customer relationships and delivers customer centric solutions

• Support on Business Account plan for potential customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
• Manage important client relationships with guidance from senior colleagues or oversee relationship management with a group of more transactional clients and customers.

• Act as a business partner to important internal customers and manage relationships with them, while taking guidance from senior colleagues.

  Data Analyses & Reporting

• Ensure that all reports are prepared timely and accurately and meet the organization’s organizational requirements, in adherence to the company’s policies and quality standards.

QUALIFICATIONS

• Bachelor’s degree in business administration or Equivalent Level
• MBA or Masters in relevant field (Preferable)
• Minimum of 3 years of relevant experience
• Proficient in English (written and verbal)
• Strategic Planning and Analysis
• Networking and managing relationships and partnerships with key stakeholders
• Negotiates Strategically/Tactically
• Account/Client Management

Please refer the Job description for details