Digital Analyst - Fixed Term Contract

at  YOOX NETAPORTER GROUP

YOOX NET-A-PORTER GROUP is the world leader in online luxury and fashion, comprising a complete luxury retail ecosystem. The Group sells directly to customers globally through its own family of multi-brand online shops NET-A-PORTER, MR PORTER, YOOX and THE OUTNET. The Group’s Online Flagship Stores Division partners with leading luxury brands to power their e-commerce destinations.
Location: Our Westfield office in London
Reporting into: Head of Site Trader

Besides a competitive salary, we can offer you:

• Performance bonus schemes dependant on the type of role you are in
• A pension that both you and the company contribute too
• A portal with an array of discounts on things like theme park and cinema tickets
• Our famous staff discount along with exclusive staff sales
• Private healthcare for you and your family
• A chance to be part of a fun and caring team that support each other

Here is a breakdown of what you’ll be doing:

• Google Analytics & Content Square super user, shaping new business reports on site health, customer patterns and KPIs to drive out trading actions
• Supports training in reporting suite to promote self-serve usage
• Weekly and ad-hoc reporting of site performance through trading KPIs, including benchmark creation – customer journey, funnel, time on site, discovery, customer & commerce
• Reporting and impact quantification of new Product releases and site issues
• Daily site walks to identify breaks in customer journey and set quick actions to constantly improve experience
• Support Journey Manager in shaping personalisation opportunities and measuring performance
• Work with Journey manager to forecast the scope of new ecommerce initiatives, features and functionality
• Support CRM function with insights on customer onsite behaviour to measure areas of opportunity or post-campaign e.g service messaging and re-targeting to reduce drop off through journey
• Work with regional team to measure ROI of localisation actions
• Lead liaison with Implementation to ensure site analytics measure any KPIs needed to drive out trading actions

The type of person we are looking for:

• Proven commercial experience in Google Analytics and Content Square is highly desirable
• Highly analytical with an ability to interpret both qualitative and quantitative data and present a clear story with actions to all knowledge levels
• Intermediate to advanced excel knowledge
• Previous experience working with both site and customer data
• High attention to detail, able to spot errors in data and incorrect tracking in GA
• Knowledge of best practice GA tracking
• Previous experience of producing and presenting in power point
• Highly developed communication and interpersonal skills, with the ability and confidence to liaise at all levels
• Excellent work ethos, organisational skills, ability to show flexibility and initiative
• Ability to work in a fast-paced environment

YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Experience Level: Associate
Workplace Type: Hybri

• Google Analytics & Content Square super user, shaping new business reports on site health, customer patterns and KPIs to drive out trading actions
• Supports training in reporting suite to promote self-serve usage
• Weekly and ad-hoc reporting of site performance through trading KPIs, including benchmark creation – customer journey, funnel, time on site, discovery, customer & commerce
• Reporting and impact quantification of new Product releases and site issues
• Daily site walks to identify breaks in customer journey and set quick actions to constantly improve experience
• Support Journey Manager in shaping personalisation opportunities and measuring performance
• Work with Journey manager to forecast the scope of new ecommerce initiatives, features and functionality
• Support CRM function with insights on customer onsite behaviour to measure areas of opportunity or post-campaign e.g service messaging and re-targeting to reduce drop off through journey
• Work with regional team to measure ROI of localisation actions
• Lead liaison with Implementation to ensure site analytics measure any KPIs needed to drive out trading action