Digital Analyst

at  Vodafone

Location: The Speechmark, London + *Hybrid Working
Salary: Excellent basic salary plus bonus and Vodafone benefits

Working hours: Full time 37.5 hours per week

• Hybrid

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don’t require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

WHO WE ARE

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our Digital teams where we harness the power of digital and embody the spirit of innovation to deliver the best solutions for our customers.

WHO YOU ARE

• A clear communicator with strong verbal and written skills to work with a wide variety of stakeholders.
• Able to prioritize workflow and handle multiple, competing and changing priorities.
• Able to trouble shoot any tagging or data collection issues both by debugging the website and also within Adobe Analytics itself.
• Understands the technical aspects of how digital data is collected and can guide the software/web development teams through a tracking and tagging scheme.
• Experience in TNPS and Medallia.
• Experience in A/B testing analysis.
• Experience and knowledge of SQL.
• Highly organised and able to prioritize tasks.
• Strong problem solving skills and an analytical mind.
• Experienced in inspiring and influencing direct and indirect leadership.
  Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

You will be working with Product Owners, Ecommerce Managers to deliver strategic insights and implementers to improve analytic capabilities.
You’ll be working on multiple data sources but primarily in the Adobe Analytics platform, using assessing channel usage, areas of performance, customer behaviour & product purchase. You’ll build reports that highlight issues but also opportunities to optimise and work strategically with the relevant stakeholders to communicate improvement plans.
You will also support of any tagging or data collection issues and communicate with implementers and developers. As well as the above, you’ll get exposure to more customer focused projects, A/B testing and personalisation.