Digital Care Co-ordinator

at  Wide way medical centre

Care coordinators play an important role to proactively identify and work with people including the frail elderly and those with long-term conditions to provide coordination and navigation of care and support across health and care services. According to independent research sixty six per cent of the UK population are connected to a social account of some type. The benefit of such a large audience can be cashed in in the form of efficient communication. In this age of socially connected societies healthcare information is easy to disperse to the masses.
They work closely with GPs and practice teams to manage a caseload of patients acting as a central point of contact to ensure appropriate support is made available to them and their carers supporting them to understand and manage their condition and ensuring their changing needs are addressed. This is achieved by bringing together all the information about a persons identified care and support needs and exploring options to meet these within a single personalised care and support plan based on what matters to the person. Care coordinators review patients needs and help them access the services and support they require to understand and manage their own health and wellbeing referring to social prescribing link workers health and wellbeing coaches and other professionals where appropriate. Care coordinators could potentially provide time capacity and expertise to support people in preparing for or following-up clinical conversations they have with primary care professionals to enable them to be actively involved in managing their care and supported to make choices that are right for them.
Their aim is to help people improve their quality of life. The successful candidate will be based in a local cluster of General Practices as part of East Merton Primary Care Network. They will be caring dedicated reliable and person focussed and enjoy working with a wide range of people. They will have good written and verbal communication skills and strong organisational and time management skills.
They will be highly motivated and proactive with a flexible attitude keen to work and learn as part of a team and committed to providing people their families and carers with high quality support. This role is intended to become an integral part of the practices multidisciplinary team working alongside social prescribing link workers and health and wellbeing coaches to provide an all encompassing approach to personalised care and promoting and embedding the personalised care approach across the team. There may be a need to work remotely depending on the requirements of the role. Please note that the role of a care coordinator is not a clinical role.
Key responsibilities Work with people their families and carers to improve their understanding of the patients condition and support them to develop and review personalised care and support plans to manage their needs and achieve better healthcare outcomes. Help people to manage their needs through answering queries, making and managing appointments and ensuring that people have good quality written or verbal information to help them make choices about their care. Assist people to access self-management education courses peer support health coaching and other interventions that support them in their health and wellbeing and increase their levels of knowledge skills and confidence in managing their health. Support people to take up training and employment and to access appropriate benefits where eligible for example through referral to social prescribing link workers.
Provide coordination and navigation for people and their carers across health and care services working closely with social prescribing link workers health and wellbeing coaches and other primary care professionals helping to ensure patients receive a joined-up service and the most appropriate support. Work collaboratively with GPs and other primary care professionals within the Practice to proactively identify and manage a caseloadwhich may include patients with long-term health conditions and where appropriate refer back to other health professionals. Explore and assist people to access a personal health budget where appropriate. Work with people their families carers and healthcare team members to encourage effective help seeking behaviours Identify unpaid carers and help them access services to support them.
Conduct follow-ups on communications from out of hospital and in-patient services Maintain records of referrals and interventions to enable monitoring and evaluation of the service Support practices to keep care records up to date by identifying and updating missing or out-of-date information about the persons circumstances Digital component In guidance with the community and engagement lead at Wideway the successful candidate will develop the following Content Creation and Management Develop and curate engaging content for the practices website social media channels newsletters and other communication platforms. Write edit and proofread marketing materials including brochures flyers and patient information leaflets. Social Media Management Manage and update the practices social media accounts Create and schedule posts respond to comments and messages and track engagement metrics. Digital Marketing Assist in the development and execution of digital marketing campaigns to promote practice services health awareness and community events.
Monitor and report on the performance of digital marketing efforts using tools such as Google Analytics. Community Engagement Coordinate and promote community outreach programs and events. Build and maintain relationships with local organisations schools and businesses to foster community partnerships. Patient Communication Design and distribute patient satisfaction surveys and other feedback mechanisms.
Assist in the creation and distribution of patient communications including appointment reminders and health alerts. Brand Management Ensure all marketing materials and communications are consistent with the practices brand and values. Maintain and update the practices branding guidelines as necessary. Enable access to personalised care and support Take referrals for individuals or proactively identify people who could benefit from support through care coordination Have a positive empathetic and responsive conversation with the person and their family and carers about their needs Work towards increasing patients understanding of how to manage and develop health and wellbeing through offering advice and guidance Develop an in depth knowledge of the local health and care infrastructure and know how and when to enable people to access support and services that are right for them Use tools to measure peoples levels of knowledge skills and confidence in managing their health and to tailor support to them accordingly.
Work with the wider practice MDTs and the social prescribing service to look at how carers can support people this could include the initial identification of carers onto the carer register Support people to develop and implement personalised care and support plans Review and update personalised care and support plans at regular intervals Ensure personalised care and support plans are communicated to the GP and any other professionals involved in the persons care and uploaded to the relevant online care records, with activity recorded using the relevant SNOMED codes Where a personal health budget is an option, to work with the person and the local CCG team to provide advice and support as appropriate Coordinate and integrate care Making and managing appointments for patients related to primary secondary community local authority statutory and voluntary organisations Help people transition seamlessly between secondary and community care services conducting followup appointments and supporting people to navigate through wider the health and care system Refer onwards to social prescribing link workers and health and wellbeing coaches where required Regularly liaise with the range of multidisciplinary professionals and colleagues involved in the persons care facilitating a coordinated approach and ensuring everyone is kept up to date so that any issues or concerns can be appropriately addressed and supported Actively participate in multidisciplinary team meetings in the PCN as and when appropriate Identify when action or additional support is needed alerting a named clinical contact in addition to relevant professionals and highlighting any safety concerns. Record what interventions are used to support people and how people are developing on their health and care journey Professional development Work with a named clinical point of contact for advice and support. Undertake continual personal and professional development taking an active part in reviewing and developing the role and responsibilities and provide evidence of learning activity as required Adhere to organisational policies and procedures including confidentiality safeguarding lone working information governance equality diversity and inclusion training and health and safety

Please refer the Job description for details