Digital Champion Volunteer

at  Salford Council

About Digital Inclusion - Over 15% of Salford’s residents face digital isolation, meaning that a significant portion of our community struggles with accessing the internet, owning essential devices like laptops, tablets, or smartphones, or even having basic digital skills.
Salford City Council is committed to making our city digitally inclusive. Through our dedicated Digital Inclusion team we are actively working to bridge the digital divide by providing resources, and support to ensure that everyone in Salford has the opportunity to engage fully in the digital world. Please visit our website to learn about the initiatives we have launched and how we’re working to create a more connected and inclusive community: https://digitalinclusion.salford.gov.uk/.
About the Role To support Salford City Council’s goal of digital inclusivity, we need the support of volunteers to share their knowledge with members of the community. We need enthusiastic and patient individuals to join our team of Digital Champions. In this role, you’ll provide basic digital support to community members, helping them use laptops, smartphones, tablets, and navigate the internet safely. Your assistance will empower people to become more confident and independent in their use of technology.

LOCATIONS FOR VOLUNTEERING:

• Broughton Hub
• Eccles Gateway
• Swinton Gateway
• Pendleton Gateway
• Walkden Gateway

About you You don’t need to be an IT expert to become a Digital Champion. Anyone who is willing to make a commitment, whether large or small, to help people get online can join our team. We are looking for individuals who have:

• Confidence in using laptops, smartphones, tablets, and the internet.
• Good communication and interpersonal skills.
• Patience and the ability to explain technical concepts in a simple, clear manner.
• A passion for helping others and promoting digital inclusion.

• Provide one-on-one and group support sessions to help individuals with basic digital skills.
• Assist users in setting up and using their laptops, smartphones, and tablets.
• Guide people in navigating the internet, including browsing websites, using search engines, and accessing online services.
• Teach basic software applications, such as email, word processing, and social media platforms.
• Promote safe and responsible use of the internet and digital devices.
• Maintain a friendly, supportive, and non-judgmental environment for learners.
• Signpost
• Keep records of sessions and report progress to the coordinator.