Digital Change & Interaction Manager

at  ABN AMRO

As Digital change & interaction manager within the SDT CB, you are working on improving our processes, systems, and tooling. In this role, you:

• Assess the dynamics of the bank-wide digital landscape for Corporate Banking, and (re)design a sound strategic response by collaborating with key stakeholders within the Corporate Bank e.g., MTs, CB Office and SDT Colleagues.
• Translate the Corporate Banking strategic goals and KPIs into a Corporate Banking digital roadmap with defined timelines and resourcing needed for CB to successfully realize our goals and effectively respond to digital opportunities and threats.
• Support senior management in bank-wide bodies like eQPRs by preparing trade-offs, provide background on the added value of (to be) prioritised initiatives and advice on decision-making.
• Create, communicate, and drive the digital agenda portfolio i.c.w. Corporate Banking digital sponsors, GRIDs, COO Strategic Execution & Implementation, Product Units and CDE.
• Monitor execution process on Digital Agenda portfolio initiatives, help solve impediments and update the MT Corporate Banking on a Quarterly basis on the progress of the Digital Agenda Initiatives
• You act as a (delegate) sponsor on digitalisation initiatives, you advise relevant stakeholders and create support for implementing change and run activities in the segments and sector clusters.
• Oversee and monitor the realisation of the defined segment contact strategies and service promise in layer 1, 2 and 3 by driving the implementation of layer 1 solutions as well as development and in layer 2 and 3 together with key stakeholders like CC&OPS, digital sponsors, the digital owner network, and Strategic Execution & Implementation

We are the Segment Development team (SDT) Corporate Banking. As a team we support the segment heads of Commercial Clients (CC) and Corporate & Institutional Clients (CIC) in implementing the segment strategy and achieving the segment targets. We are responsible for:

• setting the segment plans and the competitive positioning of the segments and sector clusters targeting segment and sector performance (NPS and other KPIs)
• designing/redesigning value propositions and customer journeys
• setting and executing the marketing strategy for the segment
• establishing the segment-specific requirements for the change organisation and liaising with the change organisation to define a (digital) roadmap based on priorities and available resources
• performance analysis and business intelligence.
• developing, maintaining and implementing the propositions within Corporate Bankin