Digital Classroom Technologist

at  Queens University

Digital Classroom Technologist
About Queen’s University
Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.
We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.
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Job Summary

GIVE A SHORT SUMMARY OF THE DUTIES AND RESPONSIBILITIES OF YOUR JOB

• The incumbent provides planning for the installation, maintenance and support of the centrally booked classroom digital assets/equipment inventory for classrooms on main campus and west campus. This is done by designing the digital classroom solution for the room based on design standards, scheduling availability, ordering parts, project timelines and accessibility legislation requirements.
• The incumbent designs the learning space technology solution, which involves determining the final configuration of equipment, equipment control interface, signal distribution system and the architectural room design or modification requirements. There are different solutions required depending on whether the room is a traditional classroom environment or an active learning room, in which case the incumbent works with the Centre of Teaching and Learning to finalize the space requirements and design a solution that meets the outlined requirements.
• The incumbent installs, services and maintains the learning space technology solution, which includes audio, video/data display and videoconferencing equipment, assisted listening systems and end user interface. The typical equipment encountered includes desktop and laptop computers, video/data projectors, audio amplifiers, control interfaces, switching equipment, document cameras, pan/tilt/zoom cameras, lecture capture devices, test equipment, and laser projectors or video walls.
• The incumbent troubleshoots equipment problems accurately and efficiently by determining if the issues are due to a configuration or programming error, hardware failure, cabling issue or an end-user issue. This may involve working with service providers on an as-needed basis to test, isolate and repair faults that affect the quality and reliability of the classroom digital systems.
• The incumbent programs and upgrades firmware on control hardware, including switches, transmitters and receivers, projectors, graphics controllers and network switches.
• The incumbent creates statements of work for the classroom and conference room builds, and requests quotes from vendors of record for equipment, cabling, amplifiers, distribution and display systems, podium and other required items.
• The incumbent responds to and corrects presentation technology problems during a class or event when requested. Examples include providing instruction to a user on the correct way to use the digital classroom technology via the telephone or in person, controlling the digital classroom equipment remotely from the desktop via the IP room control or XIOCloud, diagnosing and fixing technical problems on the spot via site visit, and replacing equipment when necessary.
• The incumbent maintains an inventory of repair/replacement parts for classroom technology equipment and for computer sites/kiosks and provides customer-focused support to IT Services internal units and external departments across the Queen’s community.
  Job Description

TO FULFIL YOUR DUTIES WHAT KNOWLEDGE, SKILLS AND SPECIALIZED TECHNIQUES ARE REQUIRED? HOW WOULD EACH BE NORMALLY ACQUIRED? HOW LONG WOULD IT TAKE TO BECOME PROFICIENT IN EACH OF THE AREAS OF YOUR WORK?

• This position requires a three-year C.A.A.T. diploma in Electronics, Computers or relatable technology, or an equivalent level of education and demonstrated work experience in the role.
• Minimum of 3-5 years’ experience in a technologist support role, with preference given to experience in audio-visual technologies.
• Experience in cabling, including shielded Cat6, multi-mode and single-mode fibre, and audio cabling. Experience with the configuration and implementation of Extron and Crestron solutions.
• Extron Control Professional certification.
• Crestron Certifications in DMX, NVX (AV over IP) and programming.
• Advanced troubleshooting experience with switching components and communication issues between technologies in a classroom environment.
• Demonstrates quality crafts-work, excellent work ethic and pride in ownership of all operating, maintenance and service activation, including the proper use and care of all University property.
• Complies with all University policies and procedures; meets the requirements of University-sponsored development and training programs.
• Possesses a valid driver’s license and maintains a safe driving record.
• Exhibits strong customer service skills; interacts professionally with clients.
• Demonstrates excellent oral and written communication skills (English).
• Positively contributes to a collaborative team.
• Possesses the knowledge to identify and understand common occupational safety and health hazards in the workplace through the completion of various Health & Safety training programs, such as WHIMS, Confined Spaces, Standard, Asbestos Awareness, Fall Arrest, Working from a Ladder, etc.

WHAT KIND OF EQUIPMENT OR MATERIAL ARE YOU RESPONSIBLE FOR? ARE YOU SOLELY RESPONSIBLE FOR IT AND WHAT IS ITS APPROXIMATE VALUE?

Video/data projectors
Video monitors
Video Walls
Graphic processors
AV over IP devices
Audio amplifiers and speakers
Video, audio, IP and matrix switchers
All Signal distribution systems
IP Based remote room control systems
Assistive Listening Systems
Lecture capture systems

Video Transmitters and Receivers

• Responsibility for the above equipment is shared across the Digital Classrooms team. The total value of the installed infrastructure exceeds $8,000,000.

The active learning rooms and large lecture halls have PC’s that are the responsibility of the team.