Digital Client Success Working Student

at  emarsys eMarketing Systems

As a working student at Emarsys you will dive into the world of Marketing Automation! You will be a permanent part of our DCSM team and have the chance to further develop your know-how from your studies in practice.
In this role, you will actively support our Digital Client Success Team, which is responsible for building long-term and sustainable customer relationships as well as expanding a portfolio of existing customers. You will take on small projects independently, with your teammates always on hand to offer advice and support.

• Take responsibility for the performance of the whole post-sale journey of Digital Segment Clients as determined by customer outcomes and milestone accomplishment
• Serve as primary point of contact for all their commercial requests
• Creation of PowerPoint presentations for customer meetings and internal purposes
• Effectively manage outbound communication on Product Development and engage in outreach activities to digital segment clients
• Deliver Operational Excellency by optimizing processes through automations, and following systems and document
• Provides analytical support and expertise by analyzing account data, and building reports to communicate insights and recommendation to stakeholders
• Conducting business analytics to identify opportunities for growth, efficiency, and optimization
• Work closely and efficiently with cross-functional teams