Digital Communications Coach

at  Lightful

WHO WE ARE

Lightful is a B-Corp business, who believes those doing the greatest good, deserve the best technology. Our products and services are designed for charities and nonprofits to simplify their work and amplify their impact.
You will be part of our Programme team, delivering our world-class learning programmes like BRIDGE - Building Resilience in Digital Growth and Engagement.
You can read more about our products and services as well as our purpose, mission and values on our website. Plus, discover the impact of BRIDGE in our recent #BuildingResilience campaign.

HAVING EXPERIENCE OF A FEW OF THE BELOW WOULD BE BENEFICIAL:

• Experience working with organisations focussed on gender justice, climate justice or disaster response
• Experience in an account, relationship management or customer success position
• Experience using and managing a LMS (Learning Management System) or creating e-learning content in the SCORM format (we use Articulate Rise 360)
• Fundraising consultant or digital agency experience
• Experience of peer support with other charities on social media (e.g. answering questions on Fundraising Chat Facebook group)
• Proficiency in French and/or Spanish is advantageous, though not required. We occasionally run programs in these languages, so having someone with these language skills would be beneficial.

ABOUT THE ROLE

The Digital Communications Coach is responsible for coaching professionals (usually specialising in communications, marketing, and fundraising) who are taking part in the Lightful BRIDGE programme. The Digital Communications Coach is the point person for participants on digital fundraising, campaign planning, marketing and communications, working across multiple cohorts to deliver 1-1 or group sessions to support nonprofit digital fundraising capacity building. They lead on ongoing curriculum development, specifically creating new learning content to meet the needs of participants. They work with colleagues across departments (Partnerships, Design and Engineering) to develop resources and platform features to meet participants’ needs.

RESPONSIBILITIES

• Research, create and deliver digital fundraising, communications and campaigning learning content, ensuring it is innovative, relevant and leads to demonstrable outcomes for participants
• Conduct 1-1 coaching sessions with participants. Since we support charities globally, you will occasionally need to adjust your schedule to accommodate calls in different time zones, sometimes starting earlier or finishing later than usual
• Develop and manage strong relationships with BRIDGE participants
• Deliver webinars for external audiences such as potential partners/funders, representing Lightful
• Act as cohort lead for live programmes which includes:
• Lead on programme contextualisation
• Lead on programme communications and engagement tracking
• Monitor programme performance against team targets
• Support the Partnerships and wider programme team with reporting
• Support the Partnerships team by analysing cohort insights based on 1-1 coaching sessions
• Support the Design and Engineering teams with product development, including new AI tools for participants
• Support the wider Programme team with external communications such as blogs and social media