Digital Content & Optimisation Manager - Food

at  Sainsburys

SALARY: COMPETITIVE PLUS BENEFITSLOCATION: HOLBORN STORE SUPPORT CENTRE AND HOME, LONDON, EC1N 2HTCONTRACT TYPE: PERMANENTBUSINESS AREA: DIGITALCLOSING DATE: 01 SEPTEMBER 2024REQUISITION ID: 235231

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. As the link between sellers and buyers, retail and head office, our retail operations team is the cog that keeps things running. With teams focused on store facing, labour, transformation, online, delivery and contact centre work, we touch almost every part of the business. It’s an incredibly fast-paced environment where you need to pivot not just daily, but often hourly. So while we plan all we can, it’s vital that we all think outside our job descriptions and look to optimise and improve how we do everything. There’s also a real team ethos. After all, it’s people like you who are going to truly transform this part of the business.

WHAT I NEED TO KNOW AND SHOW:

• Previous experience working in a commercial digital environment. Ideally you will have experience of managing teams that focus on improving the customer experience using customer data and intelligence.
• A strong understanding of customer data, customer segmentation and CRM is desirable.
• You will have specific expertise and knowledge relating to Ecommerce websites, systems and tools and how to leverage these to drive the most efficient and effective outcomes.
• Ideally you will have specific expertise and knowledge of personalisation technologies and data including (but not limited to) customer data platforms, digital experience compositions, single customer views and email design systems.
• Proven track record of personalising customer experiences to deliver customer and commercial value.
• Highly analytical mindset that can leverage and interpret complex data from a variety of sources to build an understanding of customer behaviour.
• Highly competent in the use of and application of web-analytics data (experience with Adobe desirable) and how it can be used to understand customer behaviour to drive decision making.
• You will be a customer champion with a critical eye and a mindset of continuous improvement that is always seeking out new opportunities to enhance the customer experience.
• Experience working with product, technology, and engineering teams to achieve the best possible outcome for our customers.
• Demonstrate an ability to work at pace to deliver a programme of activity that will enhance the customer experience.
• Proven ability to lead, coach and develop a winning team through an authentic and empowering leadership style.
• An excellent communicator that can not only understand complex problems and challenges but communicate them in a clear and articulate way to less technical audiences.
• You will be effective at developing strong working relationships with key colleagues across many business areas including Technology, Commercial, Marketing and Analytics functions.

Please refer the Job description for details