Digital CX Specialist

at  The Salvation Army

Number of Positions Available:
1
Start your career with The Salvation Army today!
We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
Drive excellence in customer experience through The Salvation Army’s (TSA) digital channels to help position and enhance TSA brand to win the engagement of individuals and communities, and in so doing, reinforce TSA sustainability, relevance and advocacy.
This is a full time maximum term,12 month position located at THQ Blackburn and working from home options.
Key Responsibilities:
You will be successful in this role if you can demonstrate:

Technical Leadership

• Within the assigned area of responsibility, drive the development and implementation of effective digital journeys across TSA websites, including optimal handover to offline as required
• Collaborate with relevant stakeholders to develop appropriate CX tactics to achieve organisational goals including conversion s
• Use analytics, UAT, A/B testing and other techniques to drive continual innovation, optimisation and conversions across websites within the assigned area of responsibility

Stakeholder Management

• Support the activities of other teams and departments through the creation, publication and optimisation of digital journeys and web pages
• Collaborate with digital designers and developers regarding UX, design and functionality for TSA’s primary website as well as the broader ongoing development of the CMS platform

Brand & Channel Management

• Assist the manager with TSA’s primary website, including homepage, navigation, ux, content and conversions
• Assist the manager with monitoring and supporting TSA’s network of sub-sites and microsites to ensure consistent and aligned CX across all touchpoints
• Assist the manager with utilisation of relevant third-party touchpoints (e.g. eCommerce and peer-to-peer giving platforms)

Risk Management

• Ensure all branding activities pertaining to area of responsibility are developed and executed in accordance with legislation, TSA policy and values and applicable Codes of Practice
• Identify risks to the brand and advise leaders accordingly
• Where relevant, risk mitigation strategies that may negatively impact brand

Qualifications and Experience:

• 3+ years’ experience in digital marketing or related discipline
• Strong familiarity with CMS systems
• Intermediate to strong understanding of research, testing and analytics tools and techniques
• Desirable – Basic to intermediate understanding of HTML5 & CSS3
• Demonstrated understanding of digital fundraising principles and techniques desirable
• Demonstrated ability to manage competing priorities, projects and campaigns
• Degree in Marketing/Communications (or related discipline)
• Demonstrated understanding of social work/NFP/faith-based sector desirable

Requirements of the Role:

• A national police record check and Working with Children’s check (if required).

Why work for us

In return we offer our eligible employees real and meaningful benefits such as:

• Positively supporting and impacting the lives of others through your career contribution
• An inclusive culture of dedicated, passionate and professional team members
• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
• Flexible working conditions
• Paid parental leave
• Financial, retail and lifestyle discounts and benefits
• Employee Assistance Program - Independent confidential counselling service Opportunity for career development

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboratio

• A national police record check and Working with Children’s check (if required)