Digital Direct Agent - Remote/West Coast

at  United Parcel Service

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

JOB SUMMARY – DIGITAL DIRECT AGENT

This position is a WFH position.
The Digital Direct Agent is responsible for growing customer revenue in the Digital Direct Segment. He/She uses available resources to learn customers businesses, identify business needs, and follows up on Digital Opportunities resulting from Digital Marketing efforts and nurture programs about UPS’s products and services to meet SMB shipping needs.
This position is responsible for revenue growth in the Digital Direct Segment by following up on sales escalations surfaced from internal and external sources and conversion of digital opportunities surfaced through Digital Marketing efforts and channels.

MAINTAINS INDUSTRY AND PRODUCT KNOWLEDGE TO ADDRESS POTENTIAL CUSTOMERS BUSINESS NEEDS

• Maintains up-to-date knowledge of UPS’s products and services to generate solutions that meet customer needs in the Digital Direct Segment
• Researches competitor strategies, capabilities, and pricing patterns to identify ways to position UPS’s products and services advantageously

POSITIONS AND APPLIES UPS VALUE PROPOSITION TO RETAIN, PENETRATE, AND CONVERT BUSINESS

• Questions customers to learn about their businesses and industries, go-to-market strategies, and shipping needs.
• Uses knowledge of customers’ businesses to demonstrate how UPS’s products, services and value propositions can support and help customers achieve their business objectives.
• Follows-up on digital opportunities and uses Customer Relationship Management (CRM) systems to documents sales efforts (e.g., call notes, billing updates, etc.).
• Uses Microsoft office 365 and other designated tools synchronize tasks and schedule customer interactions
• Uses various channels to connect with customers, position UPS products and services, pricing, and account solutions to retain and penetrate current business.

BASIC QUALIFICATIONS:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Please refer the Job description for details