Heathrow is a city within a city. And there’s no place like it when it comes to the scale of our ambitions. You’ll be part of a Customer team that drives our profitability across everything from retail, property and airport transport, through to passenger services, forecasting and contracts with airlines. Customer insight is at the heart of what we do, supported by a strong commercial strategy. We have a pioneering agenda for digital, e-commerce and innovation, as we look to transform the way our passengers spend at our airport.
We believe the best way to drive growth across our iconic airport is by improving the services offered within it. So although we know generating income is critical to driving our business forward, we’re also passionate about delivering the best possible passenger experience. You’ll help us to get the balance right – not least so we can continue investing in an airport that leads the world.

As an eCommerce assistant, you will create content and manage merchandising. You will consult with retail partners to streamline fulfilment processes and maintain an appealing virtual storefront. Additionally, you will enhance personalisation in both digital and physical environments, contribute to marketing efforts, and drive service improvement through innovative ideas and processes.

• Overseeing daily aspects of Heathrow’s online retail business to boost conversion rates, basket sizes, upselling, and repeat purchases.
• Enhancing content and merchandising based on real-time customer attributes.
• Supporting personalised customer journeys for better experience and revenue.
• Improving operational efficiencies to enhance customer experience, reduce stock declines, and increase collections.
• Assisting Retail eCommerce Manager with ad hoc duties.
• Merchandising and trading the site to drive conversions.
• Managing non-automated retailer content, including manual product feed uploads.
• Maintaining relationships with online retail partners and align with offline account management teams.
• Collaborating with retail operations to ensure seamless customer experience and process compliance.
• Creating SEO-focused, on-brand content to drive organic traffic.
• Working with various digital teams to execute the annual marketing plan.
• Setting up, maintain, and monitor on-site promotions to improve efficiency and ROI.
• Identifying and support digital marketing initiatives like PPC and Affiliates.
• Providing regular performance reports and identify improvement opportunities.
• Delivering content and merchandise in line with Marketing and Digital strategy for current and future customer needs.
• Conducting A/B tests to enhance platform performance based on bestsellers, seasonality, and customer segments.
• eCommerce and digital marketing experience required.
• Experience using online analytics toolset.
• Basic Adobe Photoshop knowledge.
• Confident using Microsoft Excel.
• Entrepreneurial mindset and aptitude to sensitively challenge the status-quo.
• Flexible and adaptable to new challenges.
• Ability to multi-task and prioritise.
• A fast learner, with the appetite to grow their knowledge in eCommerce.
• Retail eCommerce experience preferred.

• Salesforce Commerce Cloud, business manager and order management experience preferred.Adobe Analytics preferred.

• LI-Hybrid

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we’ll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

Please refer the Job description for details