Digital Employee Experience Service Manager

at  Liberty Global

We’re looking for an Digital Employee Experience Service Manager to join in London, UK or Schiphol, Riijk

KEY ACCOUNTABILITIES

• Oversee day to day delivery and service for Digital Employee Experience
• Own all service issues and escalations through to successful resolution, leveraging both LG and External Partners snr. Mgmt. as appropriate
• Support the development of the DeX vision and strategies as it relates to the organization’s infrastructure (computer and information systems, security, communication systems)
• In conjunction with the Group Security team and the DeX Engineering and Operations, manage the security posture of the LG Digital Employee Experience environments to ensure compliance with LG policies
• Develop, manage, and track the LG DeX department’s annual budget
• Ensure smooth delivery and operation of IT DeX services by monitoring key performance metrics
• Create processes and standards for selection, implementation, and support of systems
• Provide direction and guidance to our outsourced services provider
  Working Relationships and Team Working:

Internal:

• Other members of the Liberty Tech and the DeX team
• Consumer of the LG DeX service
• VP DeX
• Technical teams operating in our European Central operations
• Executive Leadership Team

External:

• Third party technical support teams under External Partners
• Hardware and software vendors
• Contingent labor (as required)

KNOWLEDGE & EXPERIENCE

• Proven experience as an IT professional managing projects, initiatives and services
• Sound understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems
• Experience in analysis, implementation and evaluation of IT systems and their specifications
• Experience in controlling information technology budget
• Excellent organizational and collaboration skills
• Outstanding written and verbal communication skills
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field
• Experience working in IT operations, supervising technology teams, and overseeing large information technology projects
• Strong interpersonal skills and ability to effectively communicate with teams across the organization
• Excellent team player and decision-making skills

Context/Environment:

• Full time position
• Required in office M-F or as policy requires
• Off hours technical work as needed

What’s in it for you?

• Competitive salary + Bonus
• 25 days annual leave with the option to purchase 5 more
• Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance
• Matched pension contribution up to 10%
• Access to our car benefit scheme
• Access to our online learning platform to continue to develop and grow your career with us
• The chance to join an innovative, fast-paced and passionate team

Who are we?
We’re building Tomorrow’s Connections Today, bringing people together through the power of our technology.
Liberty Global is a world leader in converged broadband, video and mobile communications and an active investor in cutting-edge infrastructure, content and technology ventures.
With our investments in fibre-based and 5G networks we play a vital role in society, currently providing over 85 million fixed and mobile connections and rolling out the next generation of products and services, while readying our networks for 10 Gbps and beyond.
We’re creating national champions, combining the best broadband and mobile networks under brands such as Virgin Media-02 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise in Switzerland, Virgin Media in Ireland and UPC in Slovakia.
Liberty Global Ventures, our global investment arm, has a portfolio of more than 75 companies and funds across content, technology and infrastructure, including strategic stakes in ITV, Univision, Plume, Lionsgate and the Formula E racing series.
Our scale enables us to transfer knowledge and expertise across our operations and investments, creating a dynamic family of brands united in the pursuit of innovation and excellence.
And we’re prioritising diversity, equity and inclusion in our workplace and communities, while reducing our impact on the environment. We are using technology as a force for good; for our people, our partners and the planet.
Liberty Global is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. We’re 100% committed to having a workforce that represents every part of our society. So we’re keen to hear from candidates of all background and circumstances.

• Under the supervision of the Director, Corp IT Delivery, Strategy & Planning , this position is designed to support the IT functions of the operations based in the UK, NL and US with best in class Digital Employee Experience.
• The position supports the day to day management of the company’s DeX technology partners and the implementation of new IT systems and policies for end-users in the LG entities
• This position will input into the development of the LG DeX strategy and roadmap, and will support the delivery of this roadmap in terms of Project Management, PMO & the budgetary governance.
• This position will also be responsible for managing the outsourced Managing Agents and External Partners to ensure that they are delivering the necessary services and service levels required to support the LG end user base.
• This position will form an integral part of the internal “face” of DeX and will be the key interface for the DeX userbase across Liberty Global helping to improve the perception of the service within all users groups.