Digital Engagement Officer

at  MND Association

DIGITAL ENGAGEMENT OFFICER

Join team as a Digital Engagement Officer and play a vital role in expanding our digital presence. As part of the Digital Engagement Team at the Motor Neurone Disease (MND) Association, you will drive engagement and growth across various digital channels including email communications, online communities, digital advertising, social media, and content creation.
Directorate
Finance
Location
Northampton
Map Location
NN3 6BJ
Salary
£29,400 plus benefits
Contract Type
Fixed Term Contract
If Fixed Term, length of contract in months
6-months
Hours
37 hours per week
Closing Date
09/08/2024

Documents

• Candidate Pack Digital Engagement Officer(PDF, 3435.06kb)
• Visiting Our Office(PDF, 3458.3kb)

In this role, you will:

• Collaborate with teams across the Association to plan and execute effective email marketing campaigns using our dedicated platform.
• Moderate our digital channels, respond to queries with key messaging, and escalate any risk or safeguarding issues as necessary.
• Assist the Social Media Officer in planning, creating, scheduling, and moderating social media content, including providing out-of-hours support.
• Oversee the day-to-day running and moderation of our online forum, ensuring it remains a safe and supportive space for all members in conjunction with our helpline, MND Connect.
• Provide training, advice, and support to staff and volunteers on using digital channels, ensuring compliance with relevant policies and guidance.
• Support the Digital Engagement Team with the creation of digital assets to enhance our online presence.
• Use a variety of digital tools to monitor, listen, and report on digital activities, ensuring clear evaluation and analysis.
• Support our ongoing digital inclusion programme, ensuring all digital channels and content comply with accessibility standards and policies.
• Work closely with digital agencies and third-party platforms to support our team’s objectives.

We are looking for someone who is proactive, collaborative, and passionate about digital engagement. Your efforts will ensure that our online communities thrive and that our digital communications are effective and inclusive.
If you are ready to make a significant impact and work in a supportive environment, apply today and help us grow our digital presence while upholding our Association’s core values of dignity and respect.
Contract Type: 6-month Fixed Term Contract
Opportunity for a permanent role may be available following the 6-months. Details are yet to be confirmed.
Hybrid Working Expectations: Flexibility to attend the office 1 day per week
(Flexibility to attend the office more regularly on occasion may be required to meet business needs.)

WHAT ARE WE LOOKING FOR?

Experience in moderating and engaging with online communities on social media and forums. You should be skilled in creating compelling content and assets for digital platforms, using tools like Adobe Creative Cloud apps.
Experience with email communication platforms is essential, including planning, creating engaging emails, and managing data. A strong understanding of digital copywriting principles and excellent proofreading skills are crucial. Knowledge of digital accessibility tools and principles is also important.
You must have keen attention to detail, adaptability, and be open to feedback. Excellent time management, prioritisation, and organisational skills are required. Strong interpersonal skills and the ability to work independently, as part of a team, and with staff at all levels are essential.
For full role responsibilities please view the job description located within the Candidate Pack.

ABOUT US

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

In this role, you will:

• Collaborate with teams across the Association to plan and execute effective email marketing campaigns using our dedicated platform.
• Moderate our digital channels, respond to queries with key messaging, and escalate any risk or safeguarding issues as necessary.
• Assist the Social Media Officer in planning, creating, scheduling, and moderating social media content, including providing out-of-hours support.
• Oversee the day-to-day running and moderation of our online forum, ensuring it remains a safe and supportive space for all members in conjunction with our helpline, MND Connect.
• Provide training, advice, and support to staff and volunteers on using digital channels, ensuring compliance with relevant policies and guidance.
• Support the Digital Engagement Team with the creation of digital assets to enhance our online presence.
• Use a variety of digital tools to monitor, listen, and report on digital activities, ensuring clear evaluation and analysis.
• Support our ongoing digital inclusion programme, ensuring all digital channels and content comply with accessibility standards and policies.
• Work closely with digital agencies and third-party platforms to support our team’s objectives

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Experience of moderating and engaging with online communities on social media channels and/or forums.
• Experience of creating content and assets for digital platforms, using software such as Adobe Creative Cloud apps.
• Experience of using email communication platforms, planning and creating engaging emails and managing data