DIGITAL EXPERIENCE BUSINESS ANALYST

at  Georgian College

DIGITAL EXPERIENCE BUSINESS ANALYST(Job Number: 232-24)
Department: Strategy and Innovation
Campus: Barrie
Classification: Administrative
Posting Date: October 22, 2024
Salary Range: $76,029-$95,038 per year
Hours per Week: 37.5 hours per week
Status: Full-time
Reporting to the Manager, Business Analysis, the incumbent is responsible for designing and facilitating team-based business process improvement initiatives focused on enhancing institutional efficiency, effectiveness and capacity while leveraging opportunities to save time, reduce workload, redirect resources, and enhance the overall quality of the student experience at Georgian College. The incumbent acts as an internal consultant and provides expertise in identifying the business needs of their clients and stakeholders, to determine solutions to business problems. The incumbent will work closely and in conjunction with IT in the selection and implementation of small and midsize innovative software applications and vendors across the college. The incumbent will be accountable for leading small to medium projects following defined project management methodologies. The incumbent responsible for supporting ServiceNow and other digital experience systems, including serve as a backup to support day-to-day functional system administration; research and test functionality; document procedures; ensure appropriate system set-up; develop, analyze and report systems data; liaise with local IT on technical support issues; troubleshoot and resolves systems problems ensuring mission critical deadlines are not compromised. Specific duties include, but are not limited to:

GENERAL SUPPORT FOR DIGITAL EXPERIENCE SYSTEMS:

• Supporting the administration, maintenance, and ongoing data integrity of ServiceNow, Robotic Process Automation (RPA), Pebble Pad, DocuSign, Clear Point Solutions, and other digital experience systems.
• Developing and maintaining procedural documentation for systems as operational changes are made.
• Researching and evaluating new system modules, and software applications. This will include mapping of current processes/systems and gap analysis. Consulting with business areas and develop process maps and workflow to illustrate desired outcomes for progress. Using existing tools to document and improve process design within the department.
• Gathers information required for analysis, reporting, dashboards, etc. once the process has been implemented and requires monitoring. Determines success factors and monitors for this.
• Designing and delivering user training sessions for new users, module rollouts and related systems.
• Responding to requests from the managers/staff for complex reporting needs. Gathering requirements and prioritizes incoming requests ensuring reports are developed with a ‘self-service’ format and deployed back to the requestor with documentation as appropriate.
• Responsible for assessing, modelling, testing and implementing intelligent automation of processes using RPA tools. Ensures appropriate design and governance over process automation across all areas of the organization.
• Acting as a continual service improvement specialist working with business areas to review existing processes and identify candidates for automation
• Developing and configuring digital experience systems components, including process flows, control logic, environment configuration, exception handling, and integrations with various systems. Maintains a repository of reusable templates and workflows.
• Functioning as a general technical resource to the college as required to support effective digital experience systems usage

QUALIFICATIONS:

• Successfully completed a 2-year postsecondary diploma/degree in Business, Computer Studies or related field
• A minimum of 5-years’ of related or progressive experience in a similar role
• Must be designated in Process Improvement (Lean Management, 6 Sigma) or PMP (Project Management Professional)
• ServiceNow Certified System Administrator (CSA) is an asset
• Experience in facilitating, developing and implementing business process redesign projects, specifically in business process mapping, analysis and design.
• Experience in project management and group facilitation.
• Experience in applying change management strategies in large, complex organizations.
• Must be able to prepare written materials to communicate concepts, plans and results to various audiences. Written materials would include: proposals, briefings, reports, newsletters, articles and bulletins.
• Well-versed with software development life-cycle and development practices, technical aspects of RPA development.
• Excellent and effective verbal, interpersonal and written communication skill
• Ability to troubleshoot and resolve system issues with a high degree of focus on customer service.
• Experience in relationship building and team leadership.
  Georgian College supports diversity, equity and a workplace free from harassment and discrimination and is committed to an inclusive, barrier-free environment. We invite applications from all qualified candidates and actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to persons of Indigenous ancestry, racialized persons, persons with disabilities, women and members of the 2SLGBTQ+ community. If you are contacted to participate in the interview, please advise the coordinator of any accommodations needed with respect to any materials or processes used to ensure you have access to a fair and equitable process.
  Alternate formats will be provided upon request throughout the recruitment and selection process.
  Georgian College has introduced FLEX Work for some positions. This position is currently eligible for Hybrid Work. FLEX Work agreements will be determined between the employee and manager when employment commences and may change in accordance with the FLEX Work guidelines. All employees are required to permanently reside in the province of Ontario.
  Applications for this position must be received by 11:59 p.m. November 5, 2024. While we thank all applicants, only those contacted for an interview will be acknowledged.

Please refer the Job description for details