Overview:
The Digital Health team provides digitally enabled products and services that drive core business services to grow patient access, create new revenue streams, and increase market share, enabling patients to receive healthcare at Novant Health in the most remarkable way possible. Digital Health operates in a centralized, standardized, and unified approach to internal & external partners in a system approach. The Digital Health Operations Manager will be directly responsible for overseeing the Acute hospital based telehealth programs, which includes: TeleNeurology, TeleICU, Telepsych, Virtual Nursing, Hospital at Home, and other programs in various stages of implementation. The Digital Health Operations Manager will be accountable for driving standardization of technology and processes, maintaining relationships across internal and external systems and continuously improving and growing the acute telehealth service offerings.

Qualifications:

• Education: 4 Year / Bachelors Degree in Healthcare Administration, Information Technology, Business Administration, or a related field required. Masters Degree preferred.
• Experience: Minimum of 5 years experience in healthcare operations or digital health.
• Additional Skills/Requirements (required):
• Strong experience in managing digital health, telehealth, and virtual care programs and operations.
• Excellent organizational, project management, and process improvement skills.
• Proficiency in performance monitoring and reporting, including data analysis and dashboard design.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Ability to manage multiple tasks and independently prioritize effectively in a fast-paced environment.
• Ability to synthesize data and convey key messages in a visually appealing and impactful way
• Experience in assessing current state, preparing recommendations to optimize and execute
• Experience with conduct root cause analysis and executing actions plans to remediate
• Ability to create and maintain complex roadmaps to outline system wide vision
• Experienced in designing proposals and socializing for executive and clients buy in.
• Additional Skills/Requirements (preferred):
• Experience in integrating new technologies and managing technology vendors.
• Knowledge of healthcare regulations and industry standards related to digital health.
• Track record of successful program management and operational optimization

**THIS ROLE REQUIRES THE CANDIDATE TO BE WITHIN THE WINSTON OR CHARLOTTE, NC MARKETS AND REQUIRES ~ 25-50% TRAVEL.

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At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

Qualifications:

• Education: 4 Year / Bachelors Degree in Healthcare Administration, Information Technology, Business Administration, or a related field required. Masters Degree preferred.
• Experience: Minimum of 5 years experience in healthcare operations or digital health.
• Additional Skills/Requirements (required):
• Strong experience in managing digital health, telehealth, and virtual care programs and operations.
• Excellent organizational, project management, and process improvement skills.
• Proficiency in performance monitoring and reporting, including data analysis and dashboard design.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Ability to manage multiple tasks and independently prioritize effectively in a fast-paced environment.
• Ability to synthesize data and convey key messages in a visually appealing and impactful way
• Experience in assessing current state, preparing recommendations to optimize and execute
• Experience with conduct root cause analysis and executing actions plans to remediate
• Ability to create and maintain complex roadmaps to outline system wide vision
• Experienced in designing proposals and socializing for executive and clients buy in.
• Additional Skills/Requirements (preferred):
• Experience in integrating new technologies and managing technology vendors.
• Knowledge of healthcare regulations and industry standards related to digital health.
• Track record of successful program management and operational optimization.

Responsibilities:
It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time. Our team members are part of an environment that fosters team work, team member engagement and community involvement. The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of “First Do No Harm”.