Digital Insight Analyst

at  Nationwide

This is an exciting opportunity to work within the Mortgages & Financial Wellbeing community. You’ll be responsible for producing insightful, accurate and timely reports, and managing the delivery of accurate information.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Bournemouth, Northampton, London or Swindon office. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

ABOUT YOU

As a minimum, you will have/be:

• Expert knowledge and skills in using PowerBI, and other relevant business intelligence tools, as well as Excel, Word and PowerPoint.
• Proven analysis and insight experience with a large multi-channel business, using relevant tools and methods to source and analyse data from multiple sources, working in a large-scale consumer retail organisation.
• Proven performance reporting experience, including report design and build.
• Highly proficient in interpreting data and extrapolating trends.
• Able to synthesize information from a variety of sources and translate metrics into actionable recommendations to improve performance.
• Proven commercial awareness. Knowledge of a retail multi-channel business, ideally within Financial Services.
• Strong planning and organising skills. Ability to multi-task and prioritise tasks and produce insightful, relevant, and reliable analysis and reports in a deadline orientated work environment.
• Strong influencing skills; able to interact with stakeholders at all levels and external suppliers. Ability to present detailed analysis in a concise manner.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

• Analysing data and delivering actionable insight and recommendations, including proactively identifying and tracking trends in metrics and deep diving into areas of concern/opportunity.
• Communicating results of analysis to stakeholders; highlighting issues and making recommendations to drive performance improvements. Tracking the impact of recommendations accepted and implemented, and demonstrating value generated.
• Acting as a Power User; creating reports and dashboards in PowerBI that provide relevant data and insights to enable the business to run efficiently and effectively.
• Ensuring insight and data builds meet business requirements and accurately tracking key metrics and KPIs. Working with internal teams to maintain the accuracy and integrity of data sources. Also monitoring, identifying, and correcting issues in regular reporting.
• Running of key meetings that facilitate the discussion on Community performance using own in-depth knowledge of performance and insight to support action e.g. Performance Meetings with internal stakeholders.
• Support the removal of inefficiency and duplication across our reporting suite. Automate where possible and suggest alternative uses of toolsets to help drive this.