Digital Knowledge Manager

at  Foss

COUNTRY

Denmark
At FOSS, we are global leaders in innovative analytical solutions committed to pushing the boundaries of excellence in our industry. Our mission is to empower businesses worldwide with the tools they need to succeed, and we are proud of the impact we make every day.
Now, we’re looking for a Digital Knowledge Manager to join our team and lead transformative initiatives that will reshape how we manage and share technical knowledge within our global service organization.

As the Digital Knowledge Manager, you will play a central role in revolutionizing our knowledge management processes. Your work will help make technical information more accessible and empower internal teams and customers with intuitive self-service tools, reducing reliance on help desk support. By implementing digital solutions, collaborating with subject matter experts, and integrating AI-powered tools, you will help ensure our knowledge base is accurate, dynamic, and easy to access.

In this role, you will oversee knowledge-sharing initiatives like:

• developing a chatbot solution to help our field service quickly access technical information,
• identifying solutions for delivering instructional videos to customers,
• building in-house translation solutions to streamline the delivery of localized content.

Your ability to experiment with creative solutions, persistently drive solution implementation, collaborate effectively, and take ownership of the solutions are key to your success.