Digital - Lead Product Designer

at  The Granite Group

Acorn are looking for a Lead Product Designer to help us improve purchase and self-service journeys across multiple insurance brands. These journeys are the core of our business, and they cut across both web and mobile.
In addition to improving and transforming our existing customer experiences, the Lead Product Designer will also work on new products and features that will help us delight, retain, and add value well beyond what customers expect from an insurance company.
You’ll have a passion for improving conversion and retention and you’ll be the owner of all user experience design for the digital team. You’ll own things such as redesigning landings, purchase flows and launching new insurance products, both in app and on web.
As part of the Digital team, you will work closely with Product Managers, Business Analysts and Engineers to explore customer problems and solve design challenges with simple and impactful solutions. Success is measured by how impactful your designs are to conversion and our customers’ trust and desire to stay with us as their insurer of choice.
Job title: Lead Product Designer
Location: Liverpool City Centre on a hybrid model
Working hours: 37.5 Hour per week, Monday-Friday, 9am-5:30pm
Salary: £60,000 - £80,000 DOE

WHAT YOU WILL BE DOING:

• Design and prototype simple, low friction digital experiences
• Own all stages of the design process from concept through launch
• Create design assets and build a robust design system that works across brands
• Solve customer problems with a focus on the best experience while balancing company goals, regulatory constraints and effort of implementation
• Conduct user research and testing to inform design decisions and improve the user experience
• Test multiple solutions to iterate to the right design as evidenced by data
• Regularly perform design audits and propose improvements to ensure quality and consistency across brands and product lines.
• Work autonomously across multiple agile teams.
• Prioritize appropriately: make trade-offs to speed up learning and balance competing priorities
• Build a deep understanding of user needs and business objectives in our specialist market

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)

• Additional Buy & Sell Holidays
• Company Sick Pay Scheme
• Company Paid Maternity & Paternity Leave
• Generous Company Pension Scheme
• A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP)
• A wide network of mental health first aiders.
• Our very own reward and discount platform “Your tomorrow”
• Fresh fruit Deliveries twice a week
• £250 Refer a friend bonus
• Cycle to work scheme
• Free eye test vouchers and a contribution towards the frames
• Regular Employment Engagement including ongoing competitions with fantastic prizes
• Charity fundraising eve