A LITTLE ABOUT QA

At QA, our mission is powering people’s potential.
We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future. We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we’re proud to work with some of the world’s biggest brands including the BBC, AWS, Google, Deloitte, JP Morgan as well as small organisations to give them the competitive edge in the digital world of today. Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.
If this is what you’re looking for, here are the next steps:
register on our QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – Tim Heaney or email me: tim.heaney@qa.com - happy to help!

LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring

Vacancy location

LOCATION

UK, Other, Home Based
Job Description
General information

KEY RESPONSIBILITIES:

• Deliver engaging Programme Launch sessions to groups of learners and feedback on Day 1 Learning Submissions, ensuring they meet the required criteria.
• Work with and support the team of Digital Learning Consultants, other DLA’s (where appropriate) and Learning Specialists to ensure learners receive feedback on submissions and responses to queries within SLA.
• Be available on Zendesk online chat during working hours and provide prompt responses to learner queries.
• Monitor the Digital Apprenticeships mailbox and respond to any queries relating to your programme area.
• Professionally engage with both employers and learners to update on progress and plan for realistic progression.
• Deal with customer questions and complaints in line with Company policy where appropriate.