Digital Loyalty & Promotions Manager

at  Compass Group

Digital Loyalty and Promotions Manager
40 Hours Per Week
Salary £36,750, Hay Grade E/ Bonus Scheme
We have an exciting opportunity for a Loyalty & Promotions Manager to join our digital team in Compass Group UK&I to work across our award-winning digital restaurant solutions. Bringing together app’s, POS, kiosks, AI tray scanning and many more features under our own Time2Eat brand.
Reporting to the Head of Digital Deployment your role will revolve around advising, activating & the technical set up of loyalty and promotional campaigns. You will enable the business to develop and implement a promotional strategy to enhance customer loyalty and drive promotional activities across our omni channel solutions. This is both a technical and operational SME role.
As a Digital & Technology SME, you will work with some of the most prestigious client brands and locations across our UK&I sectors. Engaging with senior stakeholders and cross sector operations teams you will support & advise tactically and technically on the execution of promotional & loyalty campaigns that excite our customers driving efficiency & profitability.
You will manage and control the back of house systems to build and activate campaigns and provide necessary reports and MI data to support the business.
You will work alongside deployment teams to support and advise on deployments building close relationships with sector marketing & customer experience teams to ensure the current brand standards are met and clearly understood.
The wider UK Digital & Technology team is based out of Rubery near Birmingham. As a collaborative team you will be seen as an active contributor working closely with our product managers and business partners.
As a “mobile worker” there is a requirement to visit sites and office locations across the UK&I. You will also be expected to attend the office a minimum of two days per week.

SKILLS & EXPERIENCE – ABOUT YOU

• Previous experience managing and advising on loyalty & promotions in a marketing or digital environment.
• Financial acumen and good understanding of Microsoft Excel and associated products.
• Technical ability to manage a back of house loyalty & promotion engine.
• Experience in stakeholder management at mid to senior levels.
• Hands on and ability to work dynamically. Willing to travel and visit business across the UK.
• Experience & enthusiastic in app or digital product development/ implementation.
• Strong presentation and training skills.
• Builds rapport and collaborates. Must be a great team player and active contributor.

We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury’s, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us
As part of Compass you’ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK’s biggest businesses.
Job Reference: com/1007/344800/52665703/SU
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone’s talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength

In depth knowledge of all Compass UK&I digital restaurant omni channel solutions and their capability, application, and usage.

• SME for loyalty & promotions portal including system functionality and infrastructure. Expected to troubleshoot and enable local configurations as required. Ensures activation and de-activation is timely and consistent.
• Identifies and recommends “best fit” loyalty and promotional activity for the businesses operating model.
• Advises on best practice for consumer engagement including pre & post go live campaigns.
• Builds and tests promotions pre and post go live. Monitors activity and troubleshoots as required.
• Builds relationships with sector marketing leads to advise on brand standards and governance. Supports with the communication between Compass Group and the business, updating key stakeholders as appropriate.
• Supports with the sign-off of live deployments ensuring all L&P elements are executed as agreed.
• Actively reviews best practice in the digital marketplace providing feed back and examples - keeping up to date.
• Works closely with product managers providing feedback and data to improve the product functionality. Also assisting on the implementation & roll out of new developments and improvements to the front and back of house systems.
• Provides training and governance, allowing sectors to self-manage elements of the loyalty & promotional portal. This includes working with the product managers to provide the necessary tools to the business.
• Provides input and feedback as a key contributor to enable faster more agile deployments of our restaurant solutions.
• Provides necessary data to support the upkeep of our digital reporting dashboards.
• Collaborates with Sector Leads and other digital team members to promote app and to maintain communications and support structure. Identifies and supports with any site with poor performance and low digital adoption

THE ROLE

In depth knowledge of all Compass UK&I digital restaurant omni channel solutions and their capability, application, and usage.

• SME for loyalty & promotions portal including system functionality and infrastructure. Expected to troubleshoot and enable local configurations as required. Ensures activation and de-activation is timely and consistent.
• Identifies and recommends “best fit” loyalty and promotional activity for the businesses operating model.
• Advises on best practice for consumer engagement including pre & post go live campaigns.
• Builds and tests promotions pre and post go live. Monitors activity and troubleshoots as required.
• Builds relationships with sector marketing leads to advise on brand standards and governance. Supports with the communication between Compass Group and the business, updating key stakeholders as appropriate.
• Supports with the sign-off of live deployments ensuring all L&P elements are executed as agreed.
• Actively reviews best practice in the digital marketplace providing feed back and examples - keeping up to date.
• Works closely with product managers providing feedback and data to improve the product functionality. Also assisting on the implementation & roll out of new developments and improvements to the front and back of house systems.
• Provides training and governance, allowing sectors to self-manage elements of the loyalty & promotional portal. This includes working with the product managers to provide the necessary tools to the business.
• Provides input and feedback as a key contributor to enable faster more agile deployments of our restaurant solutions.
• Provides necessary data to support the upkeep of our digital reporting dashboards.
• Collaborates with Sector Leads and other digital team members to promote app and to maintain communications and support structure. Identifies and supports with any site with poor performance and low digital adoption.

ADDITIONAL RESPONSIBILITIES

• Work with Sector Digital leads to establish & create “best in class” portfolio of loyalty & promotions.
• Provide & interpret data to show the outcomes of targeted promotions and ROI.
• Able to produce reports & presentations, have key data to hand.
• Works to often demanding deadlines. Able to respond quickly to requests.
• Available for daily support calls and debrief calls as required.