Digital Marketing Growth Specialist

at  Leven Media Group Ltd

ABOUT US

We are a growing digital marketing services company based in Cornwall, specialising in delivering innovative marketing solutions to small and medium-sized businesses across both B2C and B2B markets. Our mission is to help our clients achieve measurable success through tailored strategies, from social media management to web development and e-commerce solutions.

THE ROLE

As a Digital Marketing Growth Specilaist, you will play a pivotal role in building and maintaining strong relationships with our clients. You will act as the primary point of contact, ensuring client satisfaction, identifying opportunities for growth, and driving revenue through upselling and cross-selling our services.
This role requires a proactive and strategic thinker who thrives on delivering exceptional client experiences and aligning our services with clients’ business goals.

KEY RESPONSIBILITIES

Client Relationship Management:
o Act as the primary contact for a portfolio of clients, ensuring their satisfaction and success.
o Build and maintain long-term relationships, understanding clients’ business goals and challenges.
o Conduct regular check-ins, performance reviews, and strategy meetings with clients.
Revenue Growth:
o Identify opportunities to upsell and cross-sell additional services based on client needs.
o Collaborate with the sales team to develop proposals and close upselling opportunities.
Project Coordination:
o Work closely with the digital marketing team, production team, web developers, and the e-commerce manager to ensure timely delivery of services.
o Monitor project progress and address client concerns promptly.
Performance Reporting:
o Analyse and present campaign results, demonstrating ROI and areas for improvement.
o Use data insights to recommend strategies for enhanced client performance.
Client Retention and Advocacy:
o Drive client retention by delivering exceptional service and value.
o Encourage satisfied clients to provide referrals and testimonials.