Digital Media Communications Specialist (O-5 Billet) Non-Supervisory

at  US Immigration and Customs Enforcement

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Officer must possess a qualifying degree for the officer’s category and an advanced degree (e.g., M.A. or M.S.) from an accredited institution plus a minimum of five years of professional experience relevant to the officer’s category.
• Officer must possess at least one year of digital communications experience, includingexperience with graphic design software applications, such as Canva, Photoshop, or InDesign.
• Knowledge of design best practices for SharePoint and websites.
• Knowledge of consulting, writing, editing (photo/video/text) presentations, and communication.
• Knowledge of social media and marketing principles.
• Experience in graphic and layout design to create fact sheets, magazines, infographics, and other communications products.

IF YOU ARE RELYING ON YOUR EDUCATION TO MEET QUALIFICATION REQUIREMENTS:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

To apply for this position, you must submit the required documentation outlined under the REQUIRED DOCUMENTS section below.
The complete initial Application must be submitted by 11:59 PM (EST) on 09/30/2024.
PLEASE NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application.
To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.
Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.
Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.

IF YOU ARE RELYING ON YOUR EDUCATION TO MEET QUALIFICATION REQUIREMENTS:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
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DUTIES AND RESPONSIBILITIES:

• Enhances awareness of IHSC and its brand through new and emerging digital media.
• Manages digital media software and platforms.
• Identifies appropriate digital communication initiatives through continuous research and training.
• Serves as first line communications to stakeholders requesting web content services.
• Tracks and manages project resources to ensure delivery of web content.
• Manages and resolves standard web content support requests such as permission modifications, form modifications, and content management.
• Designs and carries out a variety of projects and communications initiatives to enhance the dissemination of information and increase the understanding of the IHSC’s missions and accomplishments.
• Produces materials for IHSC brand development, storytelling, and marketing strategy in all digital media formats.
• Reviews communications materials for IHSC web pages, external audiences, and for internal communications products for IHSC staff.
• Leads the development, review, publication, and maintenance of web content and delivery systems to provide information to IHSC external and internal audiences.
• Works closely with agency subject matter experts to produce content that is timely, accurate, and consistent with agency policy and agency standards for style, format, and accessibility.
• Uses photo editing tools and Microsoft Office products to write, edit, design, format, and maintain content in appropriate style for both print and online mediums.
• Manages assigned projects and tasks in a timely and efficient manner consistent with priorities of DHS/ICE and the division. Manages workload to ensure sometimes inflexible deadlines are met.
• Deploys for up to 30 days a year to internal facilities as needed through IHSC’s TDY On-Call Schedule (ITOS).
• Additional duties as assigned.