Digital Mobilisation and Training Officer

at  Compass Group

Job Description

SALARY: £33,000 + CAR

Location: UK (Mobile role with frequent overnight stays)
Position Type: Full-time
Company: Compass Group
Compass Group is seeking a Digital Mobilisation and Training Officer to join our dynamic FM team. This is an exciting opportunity for an individual with a strong technical background, exceptional problem-solving skills, and a passion for training users in new systems and technologies within Facilities Management. If you are ready to join a team of delivering game-changing technology implementations, apply now and be a part of our dynamic, forward-thinking organisation.

TECHNICAL SKILLS

• Strong proficiency in Windows operating systems.
• Experience with Microsoft Office Suite and other commonly used software applications.
• Knowledge of networking principles and basic network troubleshooting.
• Familiarity with helpdesk and ticketing systems.

Soft Skills

• Excellent communication and interpersonal abilities.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.
• Customer-focused approach with a dedication to providing exceptional service.
• Experience in customer-facing roles is highly desirable.
• Proven ability to diagnose and resolve technical issues effectively.

Work Environment:

• Mobile role within the UK with frequent overnight stays.
• Occasional after-hours or weekend work may be required to address critical issues or perform maintenance.
• Fast-paced environment requiring quick thinking and adaptability.
• Have an organised working practice with a mature and calm approach to all user situations
• Ability to write clear procedures including technical and user documentation
• Demonstrate broad interest in all aspects of the job and keeps abreast of technical improvements
• Ability to drive and flexibility to travel around sites

KEY RESPONSIBILITIES:

• Collaborate with business stakeholders, Compass business areas, and IT teams to support the development, deployment, and training of Compass Digital solutions.
• Support the Implementation and Technology team in delivering the Digital Technology Team programme.
• Conduct regular site visits to assist contracts with systems, training, and software mobilisation support.
• Work closely with mobilisation teams for new business and implementations.
• Support solutions partners with mapping, data gathering, and deployment during software development and mobilisation.
• Document and assist in data collection to support operational process and system development.
• Provide system administration and on-site software support as required, ensuring efficient operations.
• Create training documentation, reports, and system analysis as needed.
• Develop industry-focused solutions for equipment, site support, and training initiatives.