Digital Operations Architect

at  COINS

JOB DESCRIPTION

DIGITAL OPERATIONS ARCHITECT We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what’s important to them. What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you: The Digital Operations Architect holds a pivotal role in defining the customer experience of Digital First FlightPath’s by creating delivery collateral to support Centre of Excellence (COE), Central and Divisional teams. This role involves optimising delivery processes and ensuring their successful release. You will collaborate closely with Divisional FlightPath Owners, Subject Matter Experts, Product teams and COE Onboarding Teams, to drive project efficiency and customer satisfaction through the provision of standardised FlightPaths. Day-to-day, you will: FlightPath Design • Analyse customer requirements and translate them into project journeys with clear milestones and objectives. • Define clear FlightPath outcomes, aligned to the products wider business outcomes & Ensure Digital FlighPaths and their supporting content are created according to the digital playbook. Digital Content: • Collaborate with SME’s and product teams to create user-friendly digital tours within products - Create clear, easy to consume in-product checklists aligned to the defined project journey, facilitate the creation of supporting video content, presented to the customer digitally. • Create project process content to ensure complete clarity for customers on journey processes. Collaboration and Communication: • Collaborate closely with the Digital Operational Architect to ensure defined processes are translated into easy to consume documents and process guides for BAU teams to consume & support in the enablement of BAU teams for delivery, working closely with the Digital Operational Architect & Digital Operations Coordinator. Process Optimization: • Identify and pilot new digital functionality that will improve the customer experience - Stay current with industry trends, emerging technologies, and best practices related to digital delivery, AI, project management & Support in the development of the Digital First Playbook. • Help define quality control measures within operational processes to ensure the delivered FlightPath meets customer expectations and Flightpath standards. Continuous Improvement: • Review project data and customer feedback to identify opportunities for FlightPath improvement. Your skills and experiences might include: Proven experience in effective project management and or operations & Strong understanding of software delivery. Excellent problem-solving and analytical skills. Exceptional communication and interpersonal skills & Ability to work effectively in a collaborative, cross-functional team environment. Strong organizational skills with keen attention to detail - Able to define, commit to and achieve deadlines & Able to prioritise effectively and independently. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you’re excited about this role, (even if your previous experience doesn’t align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together. Love Work. Love Life. Be You

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