Digital Producer

at  ANZ Banking Group

Req ID: 71965
Department: AR Personalisation & Digital Sales
Division: Australia Retail
Location: Melbourne
About Us
At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Digital Producer in our Digital Sale Experience Tribe, you’ll play a key role in helping to collaborate closely with the content team, product owners, analysts, developers, designers and senior managers to deliver exceptional experiences to our customers.
You champion digital transformation and are excited by it. Leading with your craft and bringing others on the journey, you’re a seasoned digital production expert and born problem solver who is passionate about driving and delivering customer acquisition, retention and service outcomes.
The Digital Sales Experience (DSE) Tribe is looking for people who are passionate about delivering for our customers. Our purpose is to deliver outstanding digital experiences for our retail, commercial and institutional customers, accelerating their ability to get on top of their money and their business.
If you’re an experienced digital content producer with a proven track record in delivering incredible digital projects at scale then we want you!
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Type: 12-month Fixed Term contract, Full-time
Role Location: 833 Collins Street, Docklands VIC 3008
What will your day look like?

Experience delivery – Shaping, building and delivering digital campaigns and website updates; IA uplifts; copywriting and SEO improvements. Measuring and improving content performance. Shared content team activities including peer reviews and site hygiene activities.
Stakeholder management - Influencing stakeholders on digital best practises in seeking the best customer outcomes. The confidence to present effectively to individuals at all levels including senior leaders.
Strategic objectives – Active contribution of your craft and expertise to DSE’s goals. Participating in and driving internal projects to help the business achieve its strategic objectives.
Growth mindset – Ability to take a 2-5 year strategic outlook with a commitment to continually improving processes. Broad knowledge of digital platforms and trends. Curiosity in developing new skills.
Accessibility – Proven understanding, knowledge and experience working with Accessibility standards (i.e. WCAG 2.1) and how this might be applied to both web and mobile platforms.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Deep practical experience in overseeing projects with a customer-centric and human centred design lens.
Proven experience delivering complex campaigns.
An ability to drive customer acquisition and digital service outcomes.
Initiative, attention to detail, and strong organisational and time management skills.
A track record of driving change at the organisational or departmental level.
An ability to assess complex situations and collaboratively determine the best outcomes.
Expertise in CMS (preferably AEM) and senior level content production skills (including confidence with HTML and familiarity with CSS and JS).
Experience in an Agile environment an advantage.
Kindness, a sense of humour, strong interpersonal skills and the desire to contribute to a positive work environment and team culture
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you’ll be doing meaningful work that will shape a world where people and communities thrive.
But it’s not just our customers who’ll feel your impact. you’ll feel it too. Because at ANZ, you’ll have the resources, opportunities, and support you need to take the next big step in your career.
We’re a diverse bunch at ANZ in different roles, different locations, doing different things. That’s why we have a range of flexible working arrangements, so our people can ‘make work, work for them’. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you’ll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That’s because we’re committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
. You can apply for this role by visiting ANZ Careers and searching for reference number 71965.
Job Posting End Date
09/08/2024 , 11.59pm, (Melbourne Australia