Digital Product Leader

at  IKEA

THE IKEA VISION IS TO CREATE A BETTER EVERYDAY LIFE FOR THE MANY PEOPLE – OUR CUSTOMERS, CO-WORKERS AND SUPPLIERS.

IKEA Supply is responsible for securing that the product offer is produced and delivered to our customers. We lead the supply agenda across many functions and work together with all business areas, different business units, but also retail markets to secure customer availability in all markets and sales channels at lowest total cost.
Supply Chain Development (SCD) is going into the next phase of a great journey. By gathering the end-to-end supply chain development agenda into one organization, embedding process and the development and management of digital solutions into the business, we create the best preconditions for meeting the future with the right competences and business capabilities.
By this we will also create the preconditions to a world class supply chain that enable IKEA to efficiently respond to the ever-changing customer needs. The SCD function includes four areas: Procurement, Supply Chain Planning, Logistics & Fulfilment, Intralogistics. Additionally, SCD has three assignments to lead and keep together the overarching development in the field of Data & Technology in Supply, Business Process Management & Identification for total IKEA and the Development Networks to lead collaborative innovation approach around Logistics and Fulfilment. Three enabling functions will be key to support the whole organization: BN Performance & Support, Communication and People & Culture. Our mission is to design & secure the preconditions for a world class supply chain, run and improve everyday solutions, keep together, and optimize the development and innovation agenda.
Job description

Within the Fulfilment development part of SCD Logistics & Fulfilment Development we identified 3 key areas:

• Digital developments around Store & Service Fulfilment – This assignment will mainly focus on process and digital solutions with dedicated support for all IKEA Retailers.
• Conceptual framework and learning offer related to Customer Fulfilment function for all retailers. This assignment is attached to the IKEA Retail Concept responsibility.
• Strategic development, Retail fulfilment equipment development and Expansion.

The assignment will specifically focus on the Store & Service Fulfilment development areas.
As a Digital Product Leader, you Lead the development and operations of a value driven and user-friendly digital product. With that you represent the needs of the IKEA stakeholder community, the voice of the users, towards the team to ensure maximum value. You understand customer needs and validate that the developed solutions solve these needs.

Your job specific key tasks and responsibilities are:

• to set the product vision with a clear product roadmap, ensuring it aligns with Inter IKEA’s digital roadmap ambitions.
• accountable for the product backlog (build, edit and maintain) and to clearly communicate the backlog.
• accountable for product prioritization through user stories to meet business needs and user experience.
• enable exploration of new business potentials.
• to comply with relevant frameworks and standards for the digital product.
• securing the composition and operational functioning of the digital product team.
• accountable for digital product release plan, communication and setting of expectations for delivery of new features and functionalities.
• to manage key stakeholder engagement (e.g. user, supplier).
• to ensure that the digital product maximizes business value, controlling the costs and giving input to the overall budget.
• to manage dependencies and blockers, improve digital product delivery capabilities and gather insights to understand and empathize with the user’s reality.
• to identify and create measures of success to understand how the product achieves business outcomes.

In this role you will report to the Digital Product Area Manager for Store & Service Fulfilment, within SCD area Logistics & Fulfilment Development.
Qualification
You are a strong person with excellent analytical skills and good knowledge of the business context. You have excellent listening skills and the capability to express complex and/or complicated content in a receiver oriented and structured way. You have relevant supply chain experience and/or Retail Experience in the field of Inventory & Logistics and Customer Fulfilment. Interdependently you can lead and deliver in projects/business cases, with timely deliverables and with high quality analysis and contribute with a holistic view, being customer centric and having the end-to-end in focus.
We see that you are highly driven by development & Innovation and constantly being on the way. You dare to think differently, and you have an agile approach and adapt as we go. You are interested in technology, digitalization and finding new ways of working and are highly motivated to do this by collaborating and interacting with different stakeholders. You show a positive attitude, are self-going, persistent and motivated by taking on challenges.

• to set the product vision with a clear product roadmap, ensuring it aligns with Inter IKEA’s digital roadmap ambitions.
• accountable for the product backlog (build, edit and maintain) and to clearly communicate the backlog.
• accountable for product prioritization through user stories to meet business needs and user experience.
• enable exploration of new business potentials.
• to comply with relevant frameworks and standards for the digital product.
• securing the composition and operational functioning of the digital product team.
• accountable for digital product release plan, communication and setting of expectations for delivery of new features and functionalities.
• to manage key stakeholder engagement (e.g. user, supplier).
• to ensure that the digital product maximizes business value, controlling the costs and giving input to the overall budget.
• to manage dependencies and blockers, improve digital product delivery capabilities and gather insights to understand and empathize with the user’s reality.
• to identify and create measures of success to understand how the product achieves business outcomes