Digital Product Strategist

at  Clearview Federal Credit Union

OBJECTIVE

The Digital Products team is committed to driving product strategies for our digital solutions to meet the evolving needs of our employees and members, enhancing their overall experience across the credit union. The Digital Product Manager will be responsible for driving the vision, strategy, business requirements, roadmap, and execution for various internal digital products. Key digital products include a gamified training system, e-signature platform, HR talent acquisition platform, and others as assigned. This role will work closely with the member experience team, lending team, business team, and CRM product manager to gather insights and business requirements for their assigned digital products. This role will work closely with various departments across the organization to gather insights and business requirements for their assigned digital products. The ideal candidate must possess strong communication skills, capable of effectively interacting with various personalities and levels of leadership. Building rapport and inspiring trust across the organization will be essential to drive successful outcomes.
WORKING HOURS: Monday-Friday 8:30am-5:00pm, flexible availability as necessary to support operational needs

MINIMUM QUALIFICATIONS

• Bachelor’s degree or equivalent experience required.
• Minimum 3 years’ work experience in product management or similar required; Experience in digital product ownership is a plus
• Extremely well-organized, detailed problem solver
• Strong group presenter, providing clear and motivational presentations that align teams and compels people to action
• Great sense of ownership and personal accountability for results
• Superior oral and written communication skills, including the ability to communicate clearly to both technical and non-technical audiences
• Ability to lead with influence to all levels of the organization
• Self-motivated with good initiative
• Ability to work independently and with all levels of credit union staff
• Project management skills; experience in leading digital, online, and/or mobile projects is a plus

• Manage the scheduling and improvements of all products, as well as all testing and all product communications
• Function as the subject matter expert for the products, business line functions, systems, and processes
• Lead staff training on new or improved functionality of the product(s)
• Develop and maintain an ambitious roadmap using industry knowledge, product performance analytics, and research of employee and member feedback
• Ability to critically analyze situations and formulate recommendations based on limited information
• Develop and implement product plans and manage communication and engagement with key stakeholders throughout the product lifecycle; Partner with key stakeholders on implementing new services and features
• Utilize relationships within operational departments to expedite and resolve issues efficiently
• Foster leadership skills by inspiring and motivating teams to work towards a common goal
• Ability to manage multiple projects simultaneously and lead those projects through completion; Manage the product/project long-term
• Ability to adjust quickly to shifting priorities and multiple demands
• Support Clearview’s Commitment to Diversity, Equity & Inclusion by welcoming and embracing the unique differences of others, treating others fairly and equitably, and creating an inclusive experience where others feel respected and valued; Understand and believe a diverse workplace is essential to the company’s vision and success.