Digital Program Coordinator

at  Metcash

JOINING THE METCASH FAMILY

At Metcash, you’re part of something bigger. You have all the perks of a small business heart, without missing out on the big business support.
Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop yourself, grow your career, thrive your way and make your mark. And you’ll be part of our high performing team, where you reap the rewards of our collective success now and into the future.

ABOUT THE OPPORTUNITY

Are you passionate about delivering top-notch customer service in the digital space? ALM is looking for a driven Digital Program Coordinator to support our E-Commerce and Loyalty Reward Programs. In this role, you’ll be the go-to person for both retailers and shoppers, ensuring smooth operations and resolving any issues with speed and efficiency.

ABOUT US

Metcash is Australia’s leading wholesale distribution company, with revenue 1 exceeding $18 billion in FY23. We’re also an ASX top 100 listed company.
We believe that it is absolutely vital to Australia that there is a sustainable, independent, family-owned business sector. Independent retailers support their local communities. We help them to be the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support across our food, liquor and hardware pillars.
We’re dedicated to fostering diversity and inclusion in our workplace and are proud to be an equal opportunity employer. Joining our team means becoming part of something bigger, a company that actively promotes diversity, champions charitable causes, and supports environmental efforts. We welcome applications from individuals of all backgrounds, including First Nations. If you have any specific support or access needs, please don’t hesitate to inform us when you apply. Rest assured; your personal information will be handled with the utmost confidentiality in accordance with applicable privacy laws.

• Collaborate with cross-functional teams to implement state-specific online pricing policies.
• Assist in onboarding retailers and manage account setups.
• Resolve shopper inquiries through live chat, phone, and email, while also closing sales leads.
• Handle retailer and shopper conflict resolution, ensuring timely processing of orders.
• Manage refunds, chargebacks, and maintain up-to-date product and pricing information.
• Drive business growth by actively promoting outbound sales programs.
• Keep the eCommerce budget tracker up to date and accurate.

You’re Likely a Match If

• Strong written and verbal communication skills.
• Advanced computer skills and the ability to thrive under pressure.
• Experience in outbound selling is a plus.
• Excellent multitasking, time management, and problem-solving abilities.
• A proactive, fast learner eager to grow in the digital space.
• Experience in the liquor industry is desirable.