DIGITAL SALES PROCESS IMPROVEMENT MANAGER

at  SEFE Marketing Trading

IN SHORT:

We are looking for an experienced Process Improvement professional to join our new Sales Digitalization and Processes team and help facilitate our digital transformation and process improvement agenda.
Reporting to the Vice President Sales Digitalization and Processes, you will manage and implement end-to-end process improvement initiatives to enhance productivity, quality, and customer satisfaction.
You will play a pivotal role in driving accountability and responsibility for processes throughout the sales organisation, developing a culture of continuous improvement and enabling our business to become more agile.
This role is crucial in ensuring that we operate efficiently, effectively, and in line with industry best practices.

ABOUT US:

Securing Energy for Europe – it’s a simple statement, with a bold ambition. SEFE is not just our name, but also encompasses everything that drives us. To accomplish this, we’re taking immediate action to secure gas supply – but also looking forward, to explore our role in the European energy transformation and how we can contribute to a stable and sustainable future.
As an integrated midstream energy company headquartered in Berlin, SEFE Securing Energy for Europe ensures the security of energy supply in Europe and drives the green energy transformation. SEFE is active in trading & portfolio management, sales, transportation, and storage of energy, and has its strongest presence in Germany and the UK. SEFE employs around 1,500 people and supplies over 50,000 customers in various European markets, from small businesses to municipal utilities, regional gas suppliers, industrial companies, power plants and multinational organisations. With a sales volume of around 200 TWh of power and gas, SEFE plays a central role in the stability of the energy supply in Europe. SEFE is owned by the Federal Government of Germany.
Our international teams work across locations in Europe, Asia, and North America. We’re passionate about energy and the important role it can play in shaping a better future.

You will define, implement, measure, and improve standard work processes to enhance customer experience, operational efficiency, and performance improvement; analysing and improving existing processes to ensure consistently great customer outcomes.

• Drive continuous improvement and operational excellence across various departments and processes, gathering data and analysing workflows to identify opportunities for optimization
• Collaborate with stakeholders across international and functional teams to review and develop effective processes and customer centric solutions
• Harmonize and standardize processes and support the introduction of innovation/technology where appropriate and commercially viable to deliver impactful results
• Ensure developments align with business, delivery, and contractual needs as well as internal operating requirements
• Implement a feedback and review mechanism to continuously improve and update our processes and ensure lessons learned and evolving best practice (including external best practices) are adopted
• Develop your personal toolkit of process improvement techniques, actively sharing learning across the business to support business accountability and foster an international environment of continuous improvemen

You will define, implement, measure, and improve standard work processes to enhance customer experience, operational efficiency, and performance improvement; analysing and improving existing processes to ensure consistently great customer outcomes.

• Drive continuous improvement and operational excellence across various departments and processes, gathering data and analysing workflows to identify opportunities for optimization
• Collaborate with stakeholders across international and functional teams to review and develop effective processes and customer centric solutions
• Harmonize and standardize processes and support the introduction of innovation/technology where appropriate and commercially viable to deliver impactful results
• Ensure developments align with business, delivery, and contractual needs as well as internal operating requirements
• Implement a feedback and review mechanism to continuously improve and update our processes and ensure lessons learned and evolving best practice (including external best practices) are adopted
• Develop your personal toolkit of process improvement techniques, actively sharing learning across the business to support business accountability and foster an international environment of continuous improvement