Digital Service Integration Manager

at  BAE Systems

Job title: Digital Service Integration Manager
Location: Samlesbury – We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role
Salary: £61,110+ (dependent on skills and experience)

YOUR SKILLS AND EXPERIENCES:

Essential:

• Relevant IT degree or business degree, experience in consultancy or people management position
• Relevant vocational qualification or equivalent experience e.g. HNC / Prince 2 Foundation / Computer Science Degree
• Agreeing targets for service compliance and assessing, monitoring, and managing the delivery of services against the targets
• Developing and operating a measurement capability to support agreed organisational information needs
• Developing, implementing and testing a business continuity framework

Desirable:

• Familiarity with IT trends and good practice is desirable
• Experience of working in an IT Function and relevant field is desirable

• Establishing and maintaining relationships with business leaders and key functional stakeholders
• Understanding the needs of the functions and projects, to contribute to direct continuous service improvement whilst ensuring that IT services are fully leveraged to deliver business capability
• Leading service performance measurement and management, developing service improvement plans based upon working with the business to identify and address service risks and opportunities
• Providing the first point of contact to the US Programmes Line of Business for IT service issues and escalations
• Taking on a lead role, owning specific work areas and directing others across organisation boundaries
• Having a detailed understanding of Incident & Problem management and working on the most complex issues with no need for supervision or support