Digital Solutions Specialist

at  Carrier Enterprise

QUALIFICATIONS:

• Working knowledge of HVAC equipment, parts, and supplies and the associated sales/shopping experience
• Knowledge of or ability to develop proficiency with CE’s ERP system
• College degree preferred with a minimum of two years of experience supporting customers within the various digital and online channels
• Must be well organized, detail oriented and have ability to multi-task as you will be required to switch between multiple systems
• Possess acute problem-solving skills to research, navigate and identify exact resource to resolve customer issues/complaints through independent or collaborative teamwork
• Must be a team player, articulate and possesses excellent verbal and written communication skills

• Develop proficiency with the Watsco Ventures technology suite – Easy Stock, On Call Air, Housecall Pro and other Watsco Ventures offerings
• Train employees and customers on technology offerings and coordinate customer startups of those products
• Demonstrate active listening skills and serve as the e-commerce and digital offerings ambassador for our sales teams, helping to troubleshoot and address digital technical questions
• Assist, troubleshoot and resolve customer inquiries regarding placing orders online, password/sign-on issues, and other online-related questions in coordination and collaboration with our HQ customer service team
• Daily immersion into our e-commerce site, identifying areas to optimize and improve the customer experience
• Maintain knowledge of new and existing products and resources, including competitor offerings by participating in physical or virtual trainings, reviewing online catalogs and websites
• Regular travel within the assigned territory
  Requirements: