DIGITAL SUPPORT TECHNICIAN APPRENTICE

at  Hull Business Training Centre

COBUS COMMUNICATIONS ARE SEEKING A MOTIVATED AND ENTHUSIASTIC DIGITAL SUPPORT TECHNICIAN APPRENTICE TO JOIN THEIR TEAM. THIS IS AN EXCELLENT OPPORTUNITY FOR SOMEONE LOOKING TO KICKSTART THEIR CAREER IN THE TELECOMMUNICATIONS INDUSTRY.

You will be providing first-line technical support and customer service, ensuring their clients receive the best possible experience with their telecommunications products and services.

CUSTOMER INTERACTION

• Receiving Enquiries: Promptly answer incoming calls, emails, or ticket messages from customers experiencing issues or seeking information about their services.
• Providing Information: Offer basic information about products, services, and technical issues.
• Issue Logging: Clearly document customer enquiries and problems in the ticketing system for tracking and resolution.

CUSTOMER EDUCATION

• Providing Guidance: Educate customers on how to use their services and/or equipment effectively to prevent future issues.
• Creating Documentation: Help to develop and update knowledge base articles, FAQs, and troubleshooting guides for both customers and internal use.

SKILLS & KNOWLEDGE

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Strong team player with a willingness to learn and adapt.

ADMINISTRATIVE DUTIES

• Documentation: Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
• Scheduling: Manage service appointments and follow-up calls if needed.