Digital Support Technician

at  My Learning Skills

REQUIRED SKILLS

• Flexibility, communication Skills, willingness to work and develop skills. Highly motivated

KEY RESPONSIBILITIES

• Installing software onto laptops and desktops.
• Preparing USB sticks with course specific software packages.
• Emailing students with software links, software keys and activation instructions if necessary.
• Upgrading RAM / HDD’s / SSD’s if required.
• Rebuilding laptops if required.
• Dealing with inbound and outbound calls, as necessary.
• QA check of the full build before submitting order to the dispatch team.
• Working to department KPI’s
• Software build/imaging of customer equipment following predefined scripts.
• Picking and packing orders, to ensure they are processed and dispatched quickly and efficiently.
• Logging and resolution of technical issues within the in-house call logging system and subsequent queue management.
• Hardware upgrades.
• Laptop diagnostics and repairs of both Windows and Mac systems.
• Sourcing parts from the most efficient and cost-effective source.
• QA check of all repaired equipment before returning to student. Counter check of other technician’s repairs.
• Creating and maintaining customer records.