Digital Transformation Programme Manager

at  HCRG Care Group

Job Introduction
With all the exciting changes happening due to business growth, we’re on the lookout for a talented and experienced Digital Transformation Programme Manager to lead our Digital Front Door initiatives across various service contracts. In this exciting role, you’ll manage a portfolio of complex projects aimed at improving access to digital services for patients and clinicians alike, streamlining healthcare delivery, and enhancing patient outcomes.
You’ll be overseeing a team of project managers, ensuring that projects are completed on time, within scope, and budget. Plus, you’ll play a key role in aligning our projects with our strategic goals and exploring new technologies that can add value to our digital offerings.
If you’re passionate about advancing digital healthcare strategies and driving innovation to transform patient care, we’d love to hear from you!

Main Responsibilities
In this role, you will lead the Digital Front Door programme, ensuring it aligns with business goals and measuring success through key performance indicators (KPIs). You will engage stakeholders by collaborating with clinicians, IT teams, and patient representatives to understand their requirements and secure support.
Providing strong leadership, you will mentor project managers to ensure the effective delivery of digital solutions. You’ll maintain governance structures and regularly report progress to senior management, while also identifying and mitigating programme risks and issues.
Additionally, you will manage budget allocation and resource efficiency, staying updated on emerging technologies to enhance patient care. Lastly, you will facilitate change by implementing initiatives for the adoption of digital solutions and developing training plans to support users.
The Ideal Candidate

We’re looking for someone with:

• A degree or equivalent experience and a solid background in programme management, particularly with digital transformations in the NHS or healthcare.
• You should have strong leadership skills to motivate project managers and a good understanding of NHS processes and challenges.
• Familiarity with digital platforms and tools in healthcare is important, as is experience managing projects across different teams.
• Financial skills, including budget management and ROI analysis, are essential, along with the ability to review and develop business cases.
• You should be comfortable leading meetings and Programme Boards, with experience reporting to senior leadership.
• A proven track record in leading change and building relationships with tech suppliers is also key. MSP or a similar programme management qualification is a plus.

Preferred but Not Essential Criteria:

• Relevant project management certifications (e.g., PRINCE2, APM, Agile/SCRUM
• Familiarity with Digital Front Door initiatives or patient-facing technologies
• Change management/service transformation
• Supplier contract negotiation
• Co-production with service users

About The Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website’s privacy policy.
Package Description

As Digital Transformation Programme Manager at HCRG Care Group you will be appreciated for your efforts and have access to exclusive rewards and benefits, including: including:

• Salary of between £70,000 - £75,000 with group pension
• Free tea and coffee at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission