Digital Web Publisher

at  Sun Life

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

PREFERRED SKILLS:

• Experience in the financial services/and or website publishing industries is an asset
• Bilingualism (English and French) is an asset.
• Experience with both Agile and Waterfall project delivery methods

ABOUT THE ROLE:

Reporting to the Manager, Global Marketing, the Digital Web Publisher will be accountable for supporting operational publishing requests, small projects, and content request updates across multiple Sun Life Websites ensuring content is consistent with site standards and style guides.
The publisher will use their experience to publish and optimize content to effectively drive quality and accuracy. This role requires a strong attention to detail and manages high volumes requiring the ability to prioritize a fluctuating workload. The Digital Web Publisher should be familiar with all web publishing governance, including knowledge of UX, Accessibility, SEO and how it applies to content on a website.

WHAT WILL YOU DO?

• Delivers effective web solutions for day-to-day operational work and content projects
• Editing existing web content, reviewing accuracy of pages, and publishing of new content
• Prioritization of content submissions, setting customer expectations and ensuring that content publication is of high quality and delivered within established SLAs
• Understanding and apply digital best practices around SEO, UX, analytics & accessibility
• Identifies opportunities to improve web experience if applicable
• Create and maintain site and technical documentation
• Ensure website issues are recorded for monitoring and escalated in a timely manner
• Client management with business partners and other publishing teams to build strong relationships
• At times, business needs arise, and employees are required and agree to work beyond their normal workday or workweek to fulfill the accountabilities required for their job