Digital Workplace Engineer

at  AB Agri

Location: UK hybrid with regular travel Peterborough and other company sites
Salary: Competitive + 10% bonus scheme, matched pension up to 10% and more!
Permanent 37.5 hours per week – Typical working days and hours – Monday – Friday 08:30 – 17:00 – We have a flexible approach ensuring a healthy work-life balance.
Are you someone who loves tackling a variety of tech challenges? Do you thrive in an environment where no two days are the same? If so, we’d love to hear from you!
Our team of over 20 globally, provide customer focused support to our end-users and other tech teams across multiple business units. Our mission is to ensure optimal workstation performance, whether it’s for desktop, laptop, software, applications, or other devices. We pride ourselves on our proactive and reactive support, ensuring that our service levels are consistently met and exceeded.
As a Digital Workplace Engineer, you’ll be the go-to expert for troubleshooting, maintaining, and upgrading hardware and software. Your main focus will be on supporting and troubleshooting a wide variety of requests, from installing software to fixing connectivity issues. Maintaining both hardware and software to ensure smooth operation will be key, along with providing user training to help our team make the most of their technology. Collaboration is a big part of the role, as you’ll often work with other technical teams and act as the hands and eyes for remote teams.

Other tasks may include:

• Setting up and checking meeting room equipment.
• Supporting other internal teams with troubleshooting, onsite upgrades or speaking with customers.
• Performing on-site analysis to providing invaluable end-user training and advice.
• Liaising with third-party support providers and ensuring configuration information is up to date.

This is a great opportunity for someone who enjoys a variety of tech challenges, working with people, and getting the chance to travel to sites and be hands-on with development opportunities both in the breadth of tasks and within and across our ABF businesses.

SKILLS AND EXPERIENCE

We’re looking for someone with strong technical knowledge of PC hardware, Microsoft Windows OS, and the Office suite. Excellent troubleshooting skills and a customer-focused attitude are essential. You’ll need to be adaptable and ready to handle a variety of tasks, from phone support to on-site visits.

LOCATION

In this role you will support a wide range of ABF business units so regular travel to different sites will be required as well as a minimum of once a week at our Peterborough office with some home working available.
Associated British Foods Business Technology Services are continually reviewing our benefits to ensure our staff feel rewarded…
Associated British Foods is a global giant when it comes to the world of food processing and retail. Our ingredients division is the world’s second-largest producer of both sugar and baker’s yeast and our grocery brands occupy leading positions across the globe meaning that, in the UK, nine out of ten households use our brands.
Associated British Foods Business Technology Services (BTS) was first established in 2008 to deliver a centralised IT infrastructure and service to our fellow ABF businesses. We have now grown and operate in over 185 locations spread across 23 countries supported by a fantastic team of nearly 200. Our customers are at the heart of everything we do and we’re looking for people who are eager to join us in supporting and delivering this vision.

We want you to be a part of our future and to support you, so below are a handful of some of our benefits that are offered to our employees.

• AB Foods BTS match up to 10% pension (contributory)
• Up to 10% Bonus
• Opportunity to buy up to 5 days holiday per calendar year
• Discounts on ABF products such as Twinings, Silverspoon, Pataks and Ryvita
• 24/7 free and confidential access to an Employee Assistance Programme to support you as and when necessary

We’re looking for dedicated and conscientious people who embrace and live our values. If you are an individual who thrives in a collaborative, trusting and pioneering work environment, ABF could be the right company for you.
All recruitment activities into our ABF BTS team are supported by our AB Agri business.

• Setting up and checking meeting room equipment.
• Supporting other internal teams with troubleshooting, onsite upgrades or speaking with customers.
• Performing on-site analysis to providing invaluable end-user training and advice.
• Liaising with third-party support providers and ensuring configuration information is up to date