Digital Workplace Support Engineer

at  On The Beach

At On the Beach, the Product & Technology (P&T) department is responsible for all technical platforms and product development for our customers and our colleagues alike. Within P&T, Platform Engineering focuses on building tools, processes and capabilities to support our colleagues at On the Beach. The Digital Workplace team sits within Platform Engineering and is responsible for providing helpdesk and technology support.
We are looking for a Support Engineer to join our Digital Workplace team who can help us provide first class customer service and technical support for our colleagues. Reporting into the Head of Digital Workplace, you will be part of a small and very friendly team of technologists. You would be joining us at a great time - we are always looking to embrace new tools and technologies to offer the best possible experience for our colleagues, and this role will offer an opportunity to learn new skills, move with the tech landscape, and grow with the organisation.

You will be helping us to:

• Offer a best-in-class remote working environment for our colleagues.
• Provide a high level of support through the build, deployment and maintenance of our workplace and contact centre technologies.

• Support and enable an on premise, fully remote and hybrid workplace, including meeting and video conferencing facilities.Work with technology solutions and services seeking to optimise ways of working across build, provision and support of applications.

Key Responsibilities

• Support of all Colleague and Contact Centre technology services and solutions including M365 and services such as Exchange, SharePoint, PowerBI & Teams; Azure, and our Customer Contact Centre platforms and Interactive Voice Response (IVR) systems.
• Support of colleague technical issues across all platforms and devices including, Windows, Macintosh, Teams room devices, and video presentation hardware and software.
• Application management, patching and deployment to users devices.
• Maintaining and following procedures and automation for day-to-day responsibilities. (JML, Device management etc)
• Maintaining internal team and external colleague documentation for core procedures and services.
• Supporting Colleague Technology change and associated projects such as major or minor implementations / migrations of hardware and/or services.
• Mentoring and training of team members.

This role will come with paid out of hours support once you have gained enough experience.

Skills you will bring to the beach!

• Experience in Colleague and Contact Centre technologies and disciplines, including Desktop, Laptop, Mobile, M365, Azure or Contact Centre technology.
• A solid understanding of M365, ideally with exposure to Remote Access, Intune, Azure AD / Entra AD, Exchange, Teams, SharePoint.
• Strong problem-solving skills: the ability to work through challenges and find solutions.
• Proven capability to collaborate with colleagues across all areas of the business.
• Strong communication skills both written and verbal
• Attention to detail
• Ability to work individually or as part of a team
• Excellent organisation and time management skills
• A passion for technology

What to expect from our interview process
After an initial screening and selection process, if successful, you will be invited to a one-to-one interview at the awesome Aeroworks office in Manchester!
We want to make sure everybody has the opportunity to perform at their best. If you require any reasonable adjustments during the interview process, please let the People team know, and they will be happy to assist.
Ways of working
This is a full-time role working 37.5 hours per week. Working from our Areoworks office in Manchester! Office-based due to the nature of the role, however, flexible, ad-hoc home working can be available where required.
Our benefits

We might be biased but we think our colleagues are pretty great. They’re the people that have made On the Beach what it is today and continue to make it vibrant and successful tomorrow. That’s why we offer a competitive benefits package, known as our Beach Perks, to all On the Beach colleagues. These include:

• 25 days holiday plus your birthday off
• Generous discount on holidays, plus you will receive 2 extra days annual leave on top of your holiday allowance to use whilst you’re away on your On the Beach package holiday
• Flexible working hours and hybrid working
• Access to Learnerbly learning platform, plus workshops, courses and professional qualifications
• Enhanced maternity, paternity, shared parental leave and adoption pay, plus other family friendly support
• Employee Assistance Programme and free access to counselling
• Simplyhealth Optimise Health Plan
• Company Sick Pay scheme
• Regular wellbeing events
• Gym discount
• Share Incentive Plan (SIP)
• Death in Service cover
• Onsite subsidised coffee shop
• The Sandbox (our very own bar)
• Food and drink discounts across a number of venues in Manchester City Centre
• Cycle to Work scheme

• Support of all Colleague and Contact Centre technology services and solutions including M365 and services such as Exchange, SharePoint, PowerBI & Teams; Azure, and our Customer Contact Centre platforms and Interactive Voice Response (IVR) systems.
• Support of colleague technical issues across all platforms and devices including, Windows, Macintosh, Teams room devices, and video presentation hardware and software.
• Application management, patching and deployment to users devices.
• Maintaining and following procedures and automation for day-to-day responsibilities. (JML, Device management etc)
• Maintaining internal team and external colleague documentation for core procedures and services.
• Supporting Colleague Technology change and associated projects such as major or minor implementations / migrations of hardware and/or services.
• Mentoring and training of team members