Digital Workplace Technician (Junior)

at  Vopak

DESCRIPTION OFTHIS VACANCY

Start your career as a Digital Workplace Technician (Junior) at Vopak and contribute to social themes such as energy security and energy transition. We offer you a working environment that is safe and pleasant and where equality, diversity and satisfaction are of paramount importance.
As a Digital Workplace Technician (Junior) you will build together with all your colleagues in South Africa on our ambition to be the best in Port at leading locations. Vopak South Africa is a growing company and major investments have been made. As a Digital Workplace Technician (Junior) you will join our motivated team in South Africa at Vopak South Africa to optimize the use of the infrastructure and contribute to a culture of being proud to work for this growing company.
Ready to develop yourself and make a positive impact? Improve the world and start as a Digital Workplace Technician (Junior) at Vopak.

WHAT CAN YOU EXPECT FROM YOUR EMPLOYEE EXPERIENCE?

You are going to experience that we care & dare: We are empathetic. We know when to lead and know when to let others lead. We attract, grow and coach future leaders.
We aim to communicate in a clear & authentic way. We solicit feedback, ask and listen, learn and unlearn.
You will grow with your team: Whatever our role, we support business, in a thoughtful way, to create value for our teams and our clients. We embrace new ways of working applying digitalization to provide solutions.
We lead the We: We have a passion for winning and growing as a team. We inspire people to deliver a joint performance. We create an inclusive environment where different thoughts, generations, cultures and experiences are valued and encouraged.

WHAT WILL YOU DO AS A DIGITAL WORKPLACE TECHNICIAN (JUNIOR)?

The successful incumbent will be required to provide first & second level support in the digital to operator (D2O) domain, by resolving IT related requests as well as meeting customer satisfaction and continuous service delivery demands. This will include but not limited to Workplace (Hardware, workplace software installation, printers, communication - telephone & video conference, and mobile devices.
The Digital Workplace Technician will also be required to form part of the Global IT projects.

YOUR CORE RESPONSIBILITIES ARE:

• Diagnose and resolve software and hardware incidents, including operating systems (Windows) and across a range of software applications.
• Troubleshoot and diagnose network problems
• Monitor backup and replication services
• Assist all our users with any logged IT related incident when called upon
• Responsible for problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to application consultants
• Accurately record, update and document requests using the Service-Now incident reporting tool
• Install and configure new IT equipment, resolve incidents and upgrade different types of software and hardware, coupled with the supporting equipment, namely printers, copiers and scanners, etc.
• Maintain a first class level of customer service ensuring that all staff and external customers are treated efficiently and in an appropriate manner
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
• Responsible to liaise with IT contractors when their services are required on site
• Monitor and facilitate service level agreements with IT service providers
• Assist with managing IT contractors that come on to site to execute work
• Maintain Servers, virtual machines, data storage and backup replication, Routers, Switches and all back end services
• Support the full life cycle of local business applications and hardware
• Assisting in managing IT & Automation projects as well as development & testing
• Provide IT & Automation afterhours standby support