Dining Hall Supervisor

at  Aramark

JOB DESCRIPTION

Manage catering onsite service in accordance with ARAMARK’s standardized program to meet or exceed client expectations, while staying within established budget guidelines.

QUALIFICATIONS

• Education: College’s degree and above.
• Work Experience: Onsite managerial experience of at least 2 years in catering industry, work experience in large-scale property company, five-star hotel or customer service management is preferred.
• Vocational Qualifications: Familiar with the working procedure and standard in catering, coffee shop; Familiar with professional service system and operations. .Computer & Language: Proficient use of MS Office (Excel, Word, PowerPoint) ; certain ability in English.
• Competency:
• Customer service oriented. Good communicate with customers. Strong spirit of teamwork.
• Ability to work under pressure and deal with complicated problems. Be able to provide quick, effective, and creative solutions to problems.
• Effective capability of implementation, be flexible.
• Integrity and high sense of responsibilities, work enthusiasm, professional dedication. Drive for excellence.

• Asist with account manager with the establish and organize the implementation of the ARAMARK Environmental Services program in accordance with ARAMARK standardized procedures. To carry out the standardized ARAMARK work.
• Manage the catering service routines during mealtime to ensure the smooth operations. Make improvements in accordance with operation objectives.
• Manage the crew scheduling, shifting and attendance to ensure full support and good service in mealtime.
• Make on-going improvement of the working efficiency and service quality.
• Conduct Safety training to enhance safety awareness and provide a safe workplace
• Manage inventory, tools and materials and fix assets and; Keep tableware and environment safe and clean.
• Keep good internal communication and collaboration, problem-solving oriented to ensure smooth operations.
• Establish good communication with clients, meet or exceed clients/customers requirements.
• Conduct trains to improve service skills and capabilities; Make good working journals and handover checklist.