DIO - Soft Facilities Management Performance and Assurance

at  Ministry of Defence

JOB SUMMARY

Do you want to work for the Defence Infrastructure Organisation (DIO) and play a key role in keeping our country safe through caring for the Defence estate and those that depend on it? DIO manages the Defence estate, one of the UK’s largest and most diverse property portfolios, enabling the armed forces and Defence civilians to live, work, train and deploy. From net carbon-zero accommodation to runways for the F35 fighter jets, our outputs are unique in the UK and across the globe!
This position is advertised at 37 hours per week.

JOB DESCRIPTION

Regional Delivery is a large, complex, and geographically dispersed operation within the DIO covering circa 58,000 assets, across over 500 sites and 275,000 Ha of freehold and leasehold estate in the UK and a further 580,000 Ha overseas; with a multitude of £multi-million contracts to manage. We deliver soft and hard facilities management services including building, maintaining, and servicing the majority of MODs built assets in the UK and overseas and managing the MODs training estate tenanted estate and USVF Built estate.
This is an exciting opportunity for an enthusiastic and well organised individual to join a regional based busy team responsible for the contract management/monitoring and assurance of Soft Facilities Management of the HESTIA contracts on behalf of DIO and Unit Authority across sites within the North, Wales & West Midlands, and East Regions. The post is based at RAF Wyton.
The Soft FM outputs are delivered via a contracted Industry Partner that is monitored and assured by DIO as the contract authority. The contract delivers a core set of standardised Soft FM Services including catering, retail and leisure, cleaning and associated services including window cleaning, laundry, dry cleaning, tailoring, short term catering, portable ablutions, and waste management.
The role is both challenging and rewarding as it provides an opportunity for the post holder to develop their skills in overseeing a contractor delivered Soft Facilities Management services.

BEHAVIOURS

We’ll assess you against these behaviours during the selection process:

• Working Together
• Communicating and Influencing
• Leadership
• Making Effective Decisions
• Changing and Improving

We only ask for evidence of these behaviours on your application form:

• Working Together
• Communicating and Influencing

Benefits

Alongside your salary of £36,530, Ministry of Defence contributes £10,582 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.
Things you need to know

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• As the DIO MAC Management Assurance Team (MMAT) HESTIA Region lead you will undertake contract management, monitoring, and assurance on behalf of DIO to ensure that contracted Soft FM services are delivered in accordance with the contract specification, conditions, and quality standards.
• You will manage the annual programme for the Regional Monthly Performance Meeting (RMPM) and carry out Secretarial duties.
• You will regularly produce reports in support of the Service Manager, MMAT and wider SFM and customer delivery teams.
• You will feed into the Budget Management for the HESTIA Contracts within Region.
• You will raise, upload, and monitor Regional Requests for Contract Action (RCA) and Business Cases (BC)
• You will support the financial raising of requisitions and receipting through Contract Procurement & Finance (CP&F) for the authorisation and payment of Industry Partner monthly Management Fee
• You will undertake contract evaluation as necessary.
• You will ensure consistency and coherency with Hard FM Contract
• You will work together to align Soft Facilities Management for the next generation of SFM contracts, by introducing commonality of service delivery.