Dir. Prog Svcs/Reg of Appeals

at  Government of Alberta

JOB INFORMATION

Job Requisition ID: 64326
Ministry: Jobs, Economy and Trade
Location: Edmonton, Calgary, Red Deer
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: November 20, 2024
Classification: Senior Manager Zone 2
Salary: $4,274.26 to $5,427.68 bi-weekly ($111,569 - $141,662/year)
The Ministry of Jobs, Economy and Trade is responsible for leading efforts to grow Alberta’s economy by supporting Alberta’s entrepreneurs and employers, promoting trade and investment, helping recruit and retain workers, and promoting safe, fair and healthy workplaces by:
Jobs: helping attract skilled workers and establishing and enforcing Alberta’s employment standards and laws governing the health and safety of Alberta’s workplaces
Economy: supporting Alberta entrepreneurs, businesses and communities to drive growth and job creation
Regional development: Supporting the unique economic development needs of Alberta’s various regions.
Trade and investment:attracting investment: Promoting trade and supporting Alberta businesses’ abilities to access new markets

QUALIFICATIONS

Post-secondary education in a related degree, such as Business or Law, supplemented by 6 years of related management and leadership work experience. Extensive human resource management is a large part of this position and is a requirement. Extensive experience in supervising and leading large diverse teams. Extensive means two consecutive years within the last five years.

KNOWLEDGE

• Proficient knowledge of Mediation, Alternative Dispute Resolution, and collaborative law.
• Management experience to lead in the recruitment, development, and performance management of staff across a geographically diverse area.
• Experienced change management leader and knowledge of change management principles.
• Knowledge of departmental goals, direction, programs, policies, and procedures.
• Knowledge of departmental human resource and financial management policies, collective bargaining agreement, and Alberta Government programs/services.
• Proficient knowledge of the Employment Standards Code and Regulation.
• Broad knowledge of related legislation referenced in the Code, Business Corporations Act, Rules of Court, and judicial processes.
• Detailed knowledge of the court and civil law processes, procedures, and practices.
• Extensive knowledge of administrative law, natural justice, and procedural fairness.
• Proficient understanding of labour related case law, jurisprudence, and practices.
• Knowledge of the legislation and procedures related to the collection of debts including Freedom of Information and Protection of Privacy Act, the Business Corporations Act, Civil Enforcement Act, the Rules of Court, and collection agency practices.
  Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.
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ROLE RESPONSIBILITIES

Reporting to the Executive Director, this position is accountable for the leadership, strategic direction, and oversight of five distinct business units/functions within the Employment Standards Program Delivery Branch (ESPD). These units are critical to delivering the employment standards system in Alberta and include Registrar, Appeals, Permits and Variances, Education/Outreach/Partnerships, Quality Assurance and Business Analysis, and the Temporary Foreign Worker Advisory Office (TFWAO). The Director also maintains strong working relationships, oversight, and coordinates with ministry partners responsible for the Employment Standards Contact Center and Employment Standards Collections services. Additionally, the Director manages approximately 27 staff, initiates strategies, and leads projects and services to achieve departmental goals for delivering fair and equitable Employment Standards appeals processes and services across the province.
The Director provides timely strategic advice, recommendations, and managerial-level support to the Executive Director, Assistant Deputy Minister, Deputy Minister, and Minister concerning complex and sensitive issues that affect the interpretation and application of the ES Code and Regulation. In addition, the Director proactively develops networks with internal and external stakeholders, tactfully managing sensitive and complex stakeholder issues. A key responsibility is ensuring strong working relationships with Appeal Adjudicators to support effective and independent appeals processes throughout Alberta. The Director also fosters collaborative environments within the branch, division, and beyond, working with management and staff in the Complaint Resolution Units, as well as the Strategy and Policy Division.
The Director establishes outcomes, sets priorities, and leads the implementation, monitoring, and measurement of education and partnership initiatives, ensuring continuous improvement in the design, development, and delivery of Employment Standards (ES) education, outreach, and partnership programs. The Director oversees the development of educational programs (i.e., workshops, seminars, and online courses), innovative technology-based tools, and strategic outreach practices, including high-profile initiatives such as public education products and multimedia public-awareness campaigns. Additionally, the Director proactively engages with, builds, and manages strategic relationships with numerous stakeholders, including executive representatives from Alberta’s industries and employee groups. Developing networks is essential for obtaining support for strategic initiatives and assisting in the creation of fair workplaces.

ROLE RESPONSIBILITIES CONTINUED

The Director of Program Services also serves as the appointed ‘Registrar’ for the ESPD Registrar’s Appeals Office. This role is responsible for upholding the powers granted to the Registrar under the Employment Standards Code and Regulation. The Director ensures the appropriate and timely review of appeals, including purposeful communication with affected parties. Efforts are made to resolve disputes prior to an Appeal Hearing; however, the Office also represents the ‘Director’ under the Code before an Appeal Body. Additionally, the Director contributes to policy and procedure development, as well as quality assurance, through a system of audits aimed at continuous improvement and learning. This includes overseeing the quality of investigations conducted by Officers, specifically their adherence to ES legislation and policy.
As a member of the branch’s Senior Leadership Team, the Director plays a pivotal role in developing branch priorities, goals, and strategic and operational plans. The Director manages contracted services and allocates resources, ensuring that the Departmental, Divisional, and Branch mission, vision, and objectives are translated into effective services for Albertans. Additionally, the Director is accountable for the effective fiscal management of a $2 million operational budget and a $500,000 trust account.
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