Direct Student Support Counselor

at  ApplyBoard

ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. ApplyBoard is a mission-driven, hyper-growth organization. It has been attracting dedicated individuals for more than eight years who are inspired every day to break down barriers to international education and take their careers to new heights at a company that will invest in their career growth. Our
six core values
are our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it’s important that our team members are representative of the students from more than 150 countries that we support.
Job Title: Direct Student Support Counselor
Department: Customer Support
Location: Lagos, Nigeria
The opportunity:
We are seeking a dedicated and knowledgeable education counselor to help international students select the best schools and programs suited to their goals. Your job is to help international students pursue their education dreams abroad. You will do this by providing personalized service to international students through the likes of phone, live chat, email, Whatsapp, and other communication applications and tools. This is a high-performance, individual contributor role with the primary goal of increasing the number of paid applications from direct students on our platform

What you’ll be doing everyday:

• Advising Students: Provide tailored advice to international students on suitable schools and programs based on their academic history, career goals, and admission probabilities.
• Application Guidance: Assist students in understanding and navigating the application process, including gathering required documents (e.g., transcripts, language tests, resumes, statement of purpose), understanding deadlines, and next steps along the way.
• Communication: Engage with students via phone, live chat, and email to answer queries, provide updates, and offer support throughout the application process.
• User Feedback: Identify and report students’ needs and challenges.
• Additional Services: Educate students on the additional services available to them, such as loans, GICs and scholarships.

What you bring to the table:

• Previous experience in academic advising, international education, or a similar role is required. Preference will be given to candidates with experience counseling students for overseas education in countries such as Canada, the UK, US, and Australia
• Strong sales skills with evidence of achieving and exceeding sales targets
• Excellent communication skills (verbal and written), cultural sensitivity, and the ability to provide empathetic support.
• Familiarity with various international education systems, admission processes, and visa requirements is required
• Organized and diligent. Able to keep organized managing large student volumes. Diligent enough to follow up with students regularly to support their application journey
• Self-motivated and solutions-oriented. Able to drive results on your own through initiative, focus, and problem-solving skills
• Able to learn quickly about changes to visa requirements, education programs, and other factors key to helping students make informed decisions
• Experience using Zendesk, Jira, and Google suite is an asset
• Ability to prioritize tasks with attention to detail to ensure information accuracy.
• Be flexible with working hours

About ApplyBoard
ApplyBoard empowers students around the world to access the best education. With more than 1,000,000 students from over 150 countries helped with their journey in less than a decade, we are just getting started.
ApplyBoard’s 1,200 global team members in 30 countries assist students and our 1,500 partner institutions by empowering the international student sector with innovative technology and insights. As a five-time consecutive Deloitte Fast 50 and Fast 500 ranked company, ApplyBoard is growing and scaling like few other companies. On top of our strong growth, our people are growing personally and professionally. ApplyBoard India was Great Place to Work® Institute (India) certified for outstanding employee experience and workplace culture.
Thank you for your interest in joining the ApplyBoard Team and being part of our mission to Educate the World. While we are lucky to attract a high level of interest in each of our roles, only qualified applicants will be contacted and selected for an interview.
ApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process

• Advising Students: Provide tailored advice to international students on suitable schools and programs based on their academic history, career goals, and admission probabilities.
• Application Guidance: Assist students in understanding and navigating the application process, including gathering required documents (e.g., transcripts, language tests, resumes, statement of purpose), understanding deadlines, and next steps along the way.
• Communication: Engage with students via phone, live chat, and email to answer queries, provide updates, and offer support throughout the application process.
• User Feedback: Identify and report students’ needs and challenges.
• Additional Services: Educate students on the additional services available to them, such as loans, GICs and scholarships